Membership & Program Supervisor

Full-time opportunity at the Battenkill YMCA! 

 $20.22 - $22.10/hour

Flexible schedule- early morning, evening, and weekend availability required.

POSITION SUMMARY:

 The Saratoga Regional YMCA is hiring a Membership & Program Supervisor and we are excited to have you join our team!  This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The  Membership & Program Supervisor will coordinate the responsibilities and functions of membership, programs and fitness within a local SRYMCA branch.  

The SRYMCA offers competitive benefits to all full-time staff including:

• Medical, Dental and Vision Coverage.
• Life Insurance (Paid 100% by the SRYMCA).
• Short and Long-Term Disability Insurance (Paid 100% by the SRYMCA).
• FREE association-wide family membership.
• 401(a) and 403(b) retirement accounts.
• All eligible employees receive the SRYMCA’s retirement contribution of 12% of their biweekly gross earnings.
• Discounts on childcare services, including summer camp.
• 20% discount on program classes for the employee and dependents (subject to availability during regular registration periods).
• 40% discount on childcare services and Day Camps (limited number of discounted slots may be available, depending on enrollments).

JOB PERKS:

• Competitive Pay: We believe in recognizing talent and dedication. Our compensation packages are designed to be competitive within the industry, rewarding your skills and experience.
• Community Impact: The chance to make a meaningful difference in the lives of individuals and families in your community.
• Free YMCA Membership: Enjoy unlimited access to all SRY facilities, encouraging you to lead a healthy and active life.
• Health and Wellness Programs: Participate in fitness classes, workshops, and wellness initiatives.
• Collaborative Environment: Work alongside a passionate team committed to promoting health & wellness both physically and spiritually.

ESSENTIAL FUNCTIONS:

• Lead the membership, engagement and enrollment program to promote recruitment of new members and retention of existing members. Organize assigned associates to support membership sales, development and retention of goals.
• Recruit and onboard membership staff.
• Manage the membership desk schedule and staff.
• Identify and resolve problem areas to ensure member satisfaction and develop a method to handle member inquiries.
• Coordinate the review, tracking and evaluation of membership and participant statistics.
• Coordinate through Daxko Engage and continually monitor the system to enable associates to successfully respond to wants, needs and interests of members and participants.
• Promote membership and program enrollment.
• Coordinate branch programs and program registration.
• Coordinate new member prospects through: tours, walk-ups, telephone inquiries, referrals, guest passes etc. Achieve daily and weekly prospecting goals.
• Effectively use Daxko Engage for Marketing, Recruitment and Engagement of members, new members and community members.
• Know and review all emergency procedures and responds to emergency situations immediately in accordance
  with YMCA policies, procedures, completes related reports as required.
• Builds effective, authentic relationships with members and program participants; helps them connect with each
  other and the Y. Identifies potential volunteers.
• Knowledge of and commitment to the mission of the YMCA and our three areas of focus: youth development,
  healthy living, and social responsibility.
• Ability to articulate and model the Y’s four core values of caring, honesty, respect and responsibility.
• Attends all staff meetings and in-service training.
• Wear required and approved uniform items at all time.
• Performs other duties as assigned.

• Minimum age of 18 years old.
• High School Diploma or equivalency.
• 2-3 years of experience in the field of customer service.
• 1 year of prior supervisor experience.
• 1-2 years of experience in the field of membership, programs, and fitness, preferred. 

The SRYMCA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, domestic violence victim status or any other characteristic protected by law.