Membership & Sports Coordinator

JOB TITLE: Membership & Sports Coordinator 

REPORTS TO: Executive Director

FLSA TYPE: Full Time, Non-Exempt

JOB PURPOSE:

Under the direction and supervision of the Executive Director the Membership & Sports Coordinator is responsible for all day-to-day functions and operations of the membership desk and sports programming. The coordinator will provide leadership to membership and sports staff to ensure consistent, superior service procedures to maximize member enrollment, encourage member retention and program participation. This position also develops and keeps up to date all internal communication that is related to membership & sports operations. This position, working as part of the Member Services & Sports Teams, will deliver professional customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.

ESSENTIAL FUNCTIONS (not a complete list):

• Assists with management of sports and membership staff, including staffing, scheduling, training, supervising & auditing membership work.? 
• Upholds Membership Standard Operating Procedures to increase staff knowledge and ensure association consistency.  
• Provides outstanding hospitality to all members and guests. Outstanding hospitality is acting as a proactive agent - initiating a professional relationship with the members regarding their needs, concerns, and questions and acting as an agent to accommodate the member’s needs/concerns.
• Develops strategies to motivate employees and achieve goals.? 
• Assists with ensuring that the Membership & Sports Departments operate within budget and follows budgeting policies and procedures.? 
• Builds positive relationships with and among members, staff, volunteers and guests. 
• Creates a supportive, uplifting community environment. 
• Ensure the delivery of appropriate sales and customer service training for desk staff. 
• Serve as a point of contact for all Membership & Sports staff. 
• Performs Manager on Duty responsibilities when scheduled or as needed; manages emergencies, unusual circumstances and member discipline.? 
• Completes proper report forms and communicates all incidents requiring disciplinary action to the executive director.? 
• Operate in CORE – Add/Disable staff users, new releases, promotions, system operations, etc.? 
• Oversee Draft Returns Manager & Manage E-Cashflow? 
• Expands branch membership through high quality member engagement. 
• Increases member retention by demonstrating and training others to provide personalized member experiences. 
• Ensures that membership and program sales meet the needs of each member or guest and connects them to the Y’s?cause 
• Responsible for accurately maintaining all membership/program records and cash handling procedures.  
• Willing to be available to work as substitute for shifts where there is no coverage, including opening, closing and weekend shifts. 
• Assist Executive Director in reaching monthly membership goals.  
• Monitor temporary signage in the building for current information, accuracy and professional look. 
• Assist in preparation of membership reports/statistics. 
• Monitor monthly sales/cancels through daily reports. 
• Track and ensure that staff certifications are current and on file. 
• Focuses on community needs in accordance with strategic and operational goals. 
• Maintain an organized front desk and a clean and safe membership working environment. 
• Participates in staff meetings, quality teams and professional training as appropriate.? 
• Supports, participates in and promotes employee, volunteer and member engagement in the Annual Campaign and other fundraising activities 
• Follows all policies and procedures as set forth in the YMCA of Greater Tulsa Staff Handbook.
• Adhere to all organizational policies and procedures regarding the prevention of abuse.
• Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
• Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
• Assume other responsibilities as deemed appropriate by supervisor. 

Required:

• Must be 21 years of age. 
• High School diploma or equivalent required; College coursework preferred. 
• CPR, First Aid, AED, Oxygen Administration Certifications (will be provided upon employment). 
• Excellent customer service & communication skills. 
• Staff supervision experience.
• Minimum of 2 years’ experience working with data entry and customer service.
• Excellent personal computer skills and experience with standard business software. 
• Ability to work with participants of varying experience and skills levels. 

Preferred:

• CPR, First Aid, AED, Oxygen Administration certification (will provide upon employment)
• Bilingual English and Spanish