Membership Assistant

Position Description Summary

The Membership Assist will partner with the Membership team in the creation of a memorable and

engaging experience for our Members and guests accomplished through courteous professionalism

and welcoming hospitality.

Role & Responsibilities

• Create a memorable experience for all Members and guests, continually providing excellent

customer service with a high level of professionalism

• Complete special projects, as assigned by the Membership Director, Member Services

Manager, or Supervisor

• Maintain the Member database system, ensuring accurate records with periodic audits and

updates

• Handle all incoming calls and emails at the reception desk, as needed

• Be detail-oriented and able to prioritize in a high-volume environment

• Assist in maintaining Member files

• Be knowledgeable about Membership policies and categories, assisting Members and

potential Members, as needed

• Solve problems, work as a team, be a leader, and inspire happiness

• Maintain up-to-date credentials, certificates, and licenses, as applicable

• Commit to continuous professional development, keeping abreast with current industry

trends, tools, technologies, and opportunities, attending conferences, seminars, and

workshops as assigned

Qualifications & Education Requirements

• Working knowledge of Membership sales

• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a

high level of motivation

• Ability to communicate effectively and professionally in both written and verbal formats

• Willingness to learn and accept instruction

• Must possess a positive attitude and good work ethic

• Proficient in business-related software (Microsoft Office Suite, website management, POS)

• High-end customer service experience in a hospitality or resort environment preferred

• Prior private club or resort experience preferred

• High School Diploma or GED required, two or four year degree preferred

2 Initial: _______

Other Accountabilities

• Because of the fluctuating demands of the Clubs’ operation, it may be necessary for each

employee to perform a multitude of different functions; therefore, as an essential part of

your job, you will be expected to help others when the occasion arises, just as others are

expected to help you while we foster a team environment. Therefore, you may be required to

perform other tasks, as needed, that are not included in the above.

• Adhere to all of the various company written mandatory standards of operations, policies and

procedures, manuals, memos, and other oral instructions.

Working Conditions

• Indoors, in a climate-controlled setting

Physical Requirements

• Regularly required to sit, talk, hear, and use hands

• Must be able to sit and stand for long periods of time

• Repetitive motions are required

• Ability to bend, squat, lift, kneel, and crouch

• Light lifting, pushing, and pulling is occasionally required

Attendance Expectations

• This position has an expected workload of 35 to 40 hours per week, barring special

circumstances when overtime may be required; off-season hours may differ