Membership Assistant

Under general supervision, provides customer service to visitors/callers to the Recreation Center, monitors facility access, operates the front desk, and performs customer service functions of the Recreation Center.

Duties/Responsibilities:

• Assist customers and members regularly, on the phone and in person, with aspects of the facility, programs and services.


• Responsible for the function and operation of the front desk and access control system.


• Responsible for payment transactions, cash handling, and participant enrollment for services, including membership registration, guest passes, and activities.


• Assist customers and members with Recreation Center reservations and scheduling.


• Process prospective members’ applications.


• Responsible for keeping welcome desk and lobby area organized and clean.


• Launder, fold, and distribute towels.


• Perform other duties as required

Required Skills/Abilities:

• Strong customer service, listening and problem-solving skills


• Experience in relationship building with families of all ages and abilities


• Ability to use computers and MS Office software including word processing and database software


• Ability to communicate effectively, both verbally and in writing


• Ability to work effectively with people


• Ability to respond to safety and emergency situations and to develop and maintain awareness of occupational hazards and safety precautions


• Ability to adjust schedule to meet company needs, may include occasional nights and weekends


• Must be able to work in a potentially stressful environment

Education and Experience:

High School Diploma and equivalent

Required Certifications:

Current CPR, AED, First Aid or ability to obtain within the first thirty (30) days of employment.