Membership Associate

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all.  Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Why We Need You

The Member Associate supports the entire membership department, responding to member requests, managing in-house mailings, processing record updates, and managing our reciprocal program. This work helps support our 35,000 and growing membership and donor households.

What You’ll Accomplish

• Provide administrative support to the Membership department including maintaining inventory, assisting with calendar management, processing invoices, and other tasks as needed to ensure the smooth operation of the membership department.


• Manage member card fulfillment for those requesting printed cards and gift memberships


• Manage in-house mailings


• Provide coverage for phones and email in response to member requests and update information in the membership database to maintain accurate records. Serve as a positive representative of the Membership department


• Oversee the ASTC/AZA reciprocal admission program, serving as the primary membership contact for these program and maintaining accurate listings on the Museum web page.


• Follow established processes to ensure data hygiene by updating records and inputting corrections.


• Perform other work-related duties as required by Manager.

This is a hybrid position with a Tuesday through Saturday schedule, including holiday coverage. Limited evening and off-day event coverage required.

What We’re Looking For (Competencies)

• Demonstrated attention to detail


• Ability to handle sensitive information in a confidential manner


• Ability to work in a fast-paced, deadline-oriented atmosphere with multiple responsibilities


• Demonstrated ability to work independently with strong follow-through and solid organizational skills


• Proven written and verbal communications and interpersonal skills


• Demonstrated customer service skills


• Familiarity with a CRM or POS system

How We Work-Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.

Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.