S

Membership Coordinator

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Membership Coordinator


South West Plumbing is hiring a Membership Coordinator!

Role Summary: South West Plumbing, Heating, Air and Electric is seeking a dedicated and customer-focused Membership Coordinator to support our fast-growing base of over 7,000 members. This in-office role is ideal for someone with strong phone-based customer service and outbound sales experience. The role includes resolving billing issues, answering escalated calls, and actively outbound calling both existing customers and cold-call lists to drive new membership growth and improve overall member satisfaction.

Benefits:

  • Compensation $25.00 per hour + spiffs
  • Monday - Friday 9:30am-6:00pm
  • Get paid weekly! Every Friday is payday!
  • 75% paid medical premiums including dental, vision and life insurance for you AND 50% for your family.
  • 401K Plan with a 3% company match.
  • 6 Paid holidays in addition to Paid Time Off.
  • Uniforms, company phone and tablet provided!
  • On-going technical and sales development training from the best in the business.

Key Responsibilities:

  • Handle escalated membership-related calls with professionalism and urgency.
  • Resolve monthly billing concerns, credit card issues, and membership inquiries with empathy and accuracy.
  • Provide live phone support for more than two-thirds of the workday.
  • Proactively make outbound calls to expired members, recent customers, and cold-call leads to promote and sell new memberships.
  • Offer and clearly explain the benefits of membership to increase conversion and retention.
  • Ensure all customer interactions and changes are accurately documented in our CRM system (ServiceTitan).
  • Follow up on member satisfaction concerns and take initiative to improve engagement.
  • Collaborate closely with the Call Center Manager and Customer Service team to support continuous improvement efforts.

Performance Expectations:

  • Answer and resolve escalated calls promptly and professionally.
  • Maintain accurate CRM records for every interaction.
  • Contribute to overall membership growth and retention.
  • Provide consistent, high-quality customer service to enhance member satisfaction.

Requirements

  • At least 2 years of experience in a phone-based customer service role.
  • Strong verbal communication and problem-solving skills.
  • Experience working in a CRM system; ServiceTitan experience is a plus.
  • Proven ability to manage billing-related customer issues with professionalism and accuracy.
  • Comfortable in a fast-paced, call-heavy environment.
  • High attention to detail and strong follow-through on customer needs.

Original job Membership Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Membership Coordinator Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Membership Coordinator Jobs in the US

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.