Membership Coordinator

Summary/Objective

Job Description

About the BSO
Founded in 1881, the Boston Symphony Orchestra (BSO) is one of the premier orchestras in the world. The BSO is committed to bringing world class music and performances to the local and international communities. The key to our success has been our employees from the musicians onstage to those behind the scenes. 

About the Role

Reporting to the Associate Director of Membership, the Membership Coordinator serves as the point person for the annual fund’s Friends Program—encompassing 14,000+ donors who contribute up to $3,999 annually to the Boston Symphony Orchestra, Boston Pops, and Tanglewood—to assist in efforts and activities to achieve annual fundraising and retention goals.

RESPONSIBILITIES

• Act as the first point of contact for donor inquiries from the Boston Symphony Orchestra’s donor base. Provide and track customer service support through phone, email, and written correspondence with donors and prospects. Interact with a variety of internal and external constituents, including volunteers.

• Process and record Annual Fund contributions in BSO’s CRM, Tessitura.

• Support the fulfillment of benefits for annual fund donors including distribution of premiums, advance ticketing opportunities, and Tanglewood benefits.

• Generate Tessitura reports and lists to monitor program performance and assist with the maintenance of donor records.

• Assist with Friends Program solicitation efforts directed at retaining, reactivating, and acquiring new donors.

• Occasionally represent the Individual Giving team by staffing select concerts and events, as needed.

• Perform other administrative support for the Individual Giving team as requested or required.

Required Education and Experience

• Bachelor’s degree or equivalent experience.

• One to two years professional experience in a fast-paced office environment.

• Proven customer service skills, including experience effectively communicating with the public by phone.

• Strong computer skills including MS Word, Excel, and relational databases. Experience with Tessitura or a similar CRM database a plus

• Excellent written and oral communication skills.

• Must be flexible, organized, and meet timely and competing deadline.

• Collaborative team player, who interacts effectively and professionally with colleagues on organizational goal.

JOB REQUIREMENTS

• Hybrid work schedule​

Pay Rate Range: $24.00 - $28.00

The BSO is an equal opportunity employer deeply committed to equity, diversity, and inclusion (EDI). As such, the BSO does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other basis protected by applicable federal, state or local law, as well as our own institutional EDI values.