Membership Coordinator

The Membership Coordinator ensures that all membership records are properly maintained, membership systems are maintained and potential and current members are receiving excellent service.

ESSENTIAL FUNCTIONS:

• Be an advocate and key leader for exceptional customer service and communication in the branch.


• Maintain accurate records for all membership enrollment.


• Serve as the subject matter expert of all procedures of member service and program registration.


• Resolve member problems within policy guidelines.


• Coordinate information between Member Services and other departments.


• Manage staffing schedules and assist in the recruitment, on-boarding, and coaching of membership staff.


• Review and evaluate all current systems and make recommendations for improvements to supervisor.


• Identify problem areas affecting the Member Services area and bring them to the attention of the management team.


• Attend meetings and trainings as required.


• Assist with recruitment and retention of members.


• Assist with promotional, marketing and public relations activities related to membership.


• Develop and distribute member communications as necessary.


• Assist in the management of front desk operations ensuring efficient administrative processes.


• May assist with membership sales by conducting tours for potential new members.


• Support and implement member engagement events and promotional activities.


• Assist with the preparation and monitoring of membership budget.


• Assist in YMCA fund raising activities and special events.


• Special projects and other duties as assigned.

LEADERSHIP COMPETENCIES:

• Functional Expertise


• Inclusion


• Fiscal management


• Communication and Influence

QUALIFICATIONS:

• High school diploma or GED and 4 year college degree preferred


• Two - five years of related experience in administration and/or customer service


• Excellent customer service and administrative skills


• High level of proficiency in Microsoft Word, Outlook and other computer programs and office machines necessary to perform the duties of the job


• Ability to relate effectively to diverse groups of people from all social and economic segments of the community

COMPENSATION:

• Salary Range of $24-28/hr DOE


• Generous health insurance benefit with no cost and low-cost premium


• Paid time off and paid holidays


• 10% company paid retirement contribution after two years of service


• Free nationwide Y membership for you and your family

SCHEDULE:

• Sundays- 8:45am - 5:15pm


• Mondays - Thursdays 12:45pm - 9:15pm


• Schedule subject to change based on Branch needs and events