Membership Coordinator

POSITION SUMMARY:

Under the general direction of the Membership Director, Membership Coordinator is responsible to assist with leading and training the Welcome Center. Major areas of responsibility and accountability include, but are not limited to membership sales and retention, leading and training the membership staff and assigned budget responsibility. 

ESSENTIAL FUNCTIONS:

1. Coordinate and support operations of the Membership Department.
2. Maintain a friendly environment of member service as priority one.
3. Assist with the administration of Welcome Center staff including hiring, scheduling, motivating, and training.
4. Ensure that staff understands and complies with all personnel and other policies.  
5. Ensure staff complies input to maintain database integrity.
6. Prepare and maintain accurate membership files, track membership information and submit reports weekly or as need basis.
7. Communicate effectively with all members, build and maintain relationships with the West Essex community. 
8. Assist with management of accurate processing of membership and program registrations.
9. Maintain accurate database on all programs including child care, camp and all other miscellaneous transactions. 
10. Maintain all registrations for participants per Association procedures.
11. Assist in ensuring      membership tour tracking data are all input and followed up with complete      accuracy
12. Prepare membership tracking reports included but not limited to membership sold, membership cancellation, membership retention rate, and membership turn-over rate. 
13. Support Branch Program      Directors with program reports and rosters.

Other Duties:

1. Participate in and support the Annual Campaign. 
2. Participate in workshops, trainings and seminars that will enhance professional growth. 
3. Carry out aspects of the current strategic plan applicable to position.
4. Participate in required Branch and Association-wide activities and events.
5. Participate on staff committees and quality teams as requested or necessary. 
6. As a member of the professional staff, share responsibility for the administration of the success for the overall Branch performance and help maintain a positive image for the West Essex YMCA.
7. Articulate and model YMCA’s four core values of Caring, Honesty, Respect and Responsibility. 
8. Perform other job-related duties.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. 

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

  MINIMUM REQUIREMENTS/QUALIFICATIONS:

• BA/BS in Management, Marketing, Communications or related field or equivalent experience.

• Minimum of 4 years of related experience in membership/customer service, sales and/or marketing. 

• Experience in staff supervision and leadership. 

• Knowledge of Membership practices and quality program development.

• Excellent financial skills and ability to maintain confidential materials.

• Excellent written and oral communication skills.

• Superior interpersonal skills.

• Strong time management and organizational skills.

• Computer proficiency.

• Ability to build relationships with community leaders in an effort to develop membership growth.

• Ability to maintain professionalism and confidentiality at all times

PHYSICAL DEMANDS:

Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.