Membership Development Manager

What’s Special About this Role

Visit Seattle is now hiring a Seattle-based Membership Development Manager to join our team of dedicated, service-oriented professionals.  This position is responsible for strategically engaging tourism hospitality businesses to help champion the region as a world-class destination for travel and tourism.  This position will recruit new members, is service-oriented, and effectively builds strong community relationships to increase membership value, retention, while maximizing revenue for Visit Seattle.

Starting salary range is $74,500 - $81,500 with up to an 8% annual incentive. 

What You'll Do

• Recruit and retain new businesses through personal sales calls, networking and handling online inquiries
• Build and foster relationships with dedicated account portfolio, providing excellent customer service and regular check-ins
• Identify and sell available additional marketing inventory and develop new marketing solutions for members when applicable
• Act as Visit Seattle expert, sharing relevant industry updates to member stakeholders and provide introductions to Visit Seattle team
• Manage and maintain updated accounts and listing information for dedicated account portfolio through regular communication
• Assist with sponsorship outreach for annual signature events in collaboration with Membership Team.
• Conduct training sessions for new and existing partners on use of Member Extranet as required.
• Provide customized membership reports and analytics as required.
• Perform other related duties and assignments, as required.

Ideal Qualifications for Membership Development Manager

• Relevant professional experience required in Account Management, Customer Success, or Sponsorship sales.
• Experience with basic database software, data entry, CRM systems (Simpleview, MailChimp experience a plus).
• Proficient in Outlook, Microsoft Word, Excel, and Microsoft Teams.
• Exceptional communication skills, both verbal and written.
• Ability to efficiently manage multiple projects and priorities while working accurately with minimal supervision
• Ability to work well with a diverse range of people.
• Strong service approach with both internal and external customers.
• Must be able to speak, read, write and understand the primary language, English, used in the workplace.

We are grounded and guided in our work together by our Values:

• INCLUSION: We value a safe environment where diversity and lived experiences are embraced, authentic vulnerability is encouraged, and active empathy is practiced.   


• IMPACT: We value the idea of building a legacy that starts today, by committing to being mindful, helpful, and dedicated to a positive ripple effect that we create. 


• COMMITMENT: We value a community where growing, celebrating and embracing each other for a greater future is encouraged, and an appreciation for sacrifice, grit, integrity, and the passion for conquering the unknown is well recognized. 


• EXCELLENCE: We value having pride and passion in the work that we do by committing to always giving it our all and celebrating success in both the big and small tasks.

Equal Opportunity Employment

Visit Seattle is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Visit Seattle’s leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.