Membership Experience Retention Specialist

Description

About Girl Scouts

Girl Scouts of Central Maryland is headquartered in Baltimore. Girl Scouts of Central Maryland is the leading organization for girls in Central Maryland. Our focus is the wholesome development of girls. We see girls as emerging leaders in every field, as visionaries for local and global change, and capable of incredible influence.

We create opportunities for girls to discover their own potential, connect with their peers and adult mentors, and take action in big ways. Their growth is our goal.

An Excellent Opportunity

We are seeking staff who excel at building lasting relationships in communities with families, parents, volunteers, and community partners to sustain the Girl Scout movement through retaining membership. Membership Experience Retention Specialists engage, train and support adults who volunteer with our youth members in their communities.

We are on a mission to build girls of courage, confidence, and character who make the world a better place. The right candidate won’t just be promoting a program. Their work will impact and change future generations!

Requirements

What Success in this Role Looks Like

• Retention: Use relationship-building skills to support youth, their caretakers and community partners organizations to retain memberships, engage in Girl Scout programming and give of their time and resources.
• Interpersonal Relations: Develop and maintain strong relationships with adult volunteers from varied backgrounds.  In different situations, shows understanding, courtesy, tact, empathy, concern, and politeness. Relates to people in an open, friendly, and professional manner. Assist with conflict resolution as the need arises.
• Case Management: Provide support to existing membership to ensure that girls, families, caretakers and volunteers have the best Girl Scout experiences.
• Training: Clearly communicate to members the Girl Scout mission including the Girl Scout Leadership Experience and teach volunteers that provide direct support to girls how to engage in the Girl Scout experience.

Skills Needed for Success

• Passionate about the Girl Scout mission and leadership and the ability to relate well to both adults and children.
• Creativity, flexibility, and problem-solving abilities to work in new and changing environments.
• Self-motivated and efficient with strong time-management skills.
• Strong communication and presentation skills.
• Flexibility to work some evenings and some weekends as required.
• Valid license and regular access to a reliable vehicle for travel within the Council’s jurisdiction.

Preferred Skills

• Experience in customer service and working with diverse groups of people.
• Comfortable and able to converse in Spanish would be useful (but not a must).

Compensation & Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Holidays
• Mileage Reimbursement
• Professional development opportunities