Membership Operations Specialist

Join a mission-driven team that supports girls, families, and volunteers across Northeastern NY! GSNENY is seeking a Membership Operations Specialist to ensure smooth, accurate membership processes and provide exceptional customer service throughout the membership journey.

What You’ll Do

• Coordinate and confirm community membership events; support field recruitment and post-event follow-up.
• Enter, track, and follow up on leads in Salesforce to guide families into Girl Scouts.
• Maintain accurate membership records and assist with routine membership reporting.
• Support onboarding for new members and volunteers, including communications and required documentation.
• Respond to membership inquiries with prompt, helpful customer service.
• Collaborate with internal teams to ensure a seamless and consistent member experience.

What You Bring

• Strong customer service mindset with clear written and verbal communication skills.
• High attention to detail and accuracy in data entry and information management.
• Ability to manage multiple priorities during high-volume periods.
• Problem-solving skills to investigate issues and recommend solutions.
• Ability to work collaboratively across teams and maintain discretion with sensitive information.

Required Experience & Skills

• Advanced proficiency with Salesforce or similar CRM/database.
• Advanced proficiency with Microsoft Excel and other Office tools, including formulas and pivot tables.
• Experience in administrative operations, customer service, or support roles.
• Experience supporting onboarding workflows or service processes.
• Commitment to data integrity and accuracy.
• Flexibility to support occasional evening/weekend events during peak membership seasons.