Membership Relations Manager - Salishan Coastal Lodge

What You Will Master:

? Participate in the long-range and short-range goals and objectives related to member

development

? Plan and implement programs designed to stimulate revenues and add to the member

base of the facility

? Participate in the training of all facility staff with the goal of increased member satisfaction

and knowledge of development programming

? Coordinate marketing plans designed to attract new & existing members while developing

new target markets

? Work with the General Manager to implement programming across all membership focuses

? Review industry programs on a regular basis & implement based on business needs.

? Coordinate all programming with appropriate department heads and staff

? Manage the total facility membership roster

? Follow-through with all membership activities including processing of applications,

payments, welcome plans, facility tours, and other membership related activities.

? Work with the Accounting team to ensure timely & accurate reporting.

? Assist in the planning, implementation and follow-up with the facility point-of-sale system

and develop member relations management tools to track member statistics, trends,

participation, preferences and spending

? Track and report the results of all programming, marketing and projects designed to develop

members

? Organize & attend member trips. (quarterly or semi-annually)

? Participate in the development of a member rewards/loyalty program

? Be a visible ambassador of the facility

? Participate in related teaching programs aimed at developing new and existing customers

? Gather content, design, & publish a monthly membership newsletter

? Send out regular membership communication emails to the membership regarding

upcoming events & recent results.

? Engage homeowners & locals on a quarterly basis.

? Attend the Trade Shows as needed

? Assist the Professional staff in the planning, marketing, & execution of the signature member events each year

? Other duties as assigned.

The Essentials: 

? Must be a United States citizen or possess a valid work permit.

? Must be able to read, write, and speak English. Fluency in other languages is beneficial.

? Must be able to accurately follow instructions, both verbally and written.

? Must be able to work in a fast-paced environment with urgency and empathy.

? Outstanding coordination and multi-tasking abilities.

? Professional in appearance and demeanor.

? Act as a role model for all employees by demonstrating the behavior and work ethic

expected of all employees Strong organizational, planning and prioritization skills

? Self-motivated with desire to promote and market

? Service and customer focused attitude

? Experienced in written and oral business communications

? Remain up-to-date on customer relationship management tactics and strategies

? Experienced computer user including; Microsoft Word and Excel. Proficient in other

applications, i.e. email, internet, tournament and database

? Maintain and promote a positive professional image within the community

The Perks of Joining Our Planet ??

• Competitive Pay +  incredible opportunities for growth 
• A Robust PTO Plan that encourages adventures
• Paid 1 month Sabbatical after 3 years of service
• 10 Weeks Paid Parental Leave
• Generous Team Member Travel Discounts
• Fully Paid Medical Health Insurance
• Dental, Vision, Life, & Disability options available 
• Pet Insurance
• And more