Membership Representative

Title:

Membership Representative

Position Summary

In a dynamic, visitor-facing role, the Membership Representative helps answer member customer service inquiries and provides general Garden information by phone and email in a friendly and professional manner. This role also supports an efficient office environment and management team. During peak seasons, the Membership Representative actively promotes and facilitates Membership sales by connecting visitors with the benefits of joining.

Specific Duties & Responsibilities

• Respond to incoming Member inquiries by phone and email, including questions about Membership benefits, Garden programming, hours, and directions; transfer calls to appropriate departments as necessary.
• Update Member records in databases as needed.
• Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales periods including weekends, holidays, and school breaks.
• Provide general administrative support and perform other duties as assigned.
• Assist with onsite member programs as needed.
• Conduct all transactions in compliance with New York Botanical Garden policies and procedures.

Qualifications

• Prior office or customer service experience; some college-level coursework preferred.
• Proficiency in Microsoft Word and Outlook.
• Working knowledge of computers, typing, and data entry.
• Strong verbal and written communication skills.

Physical Demand & Work Environment

• Work is performed primarily in an office environment requiring prolonged periods of sitting. The role may also require extended periods of standing, walking, and mobility when supporting onsite programs and/or events as assigned.

Work Schedule

• This is a temporary, part-time position with an anticipated start date of July 20, 2026, and is expected to run through August 31, 2026.
• The schedule for this position is Monday and Tuesday, 9 AM - 5 PM.

Rate

• $20 Per Hour

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected]