Our philosophy is simple: Provide our customers with a unique experience while showing the highest level of customer service.
We are a family business that has been operating in the Dallas/Fort Worth metroplex for more than 35 years. As a veteran owned and operated business, we are committed to upholding our 2nd amendment rights while encouraging education and training to keep the tradition of gun ownership alive for generations to come.
The Membership Associate is responsible for driving membership growth, delivering exceptional customer service, and serving as the primary on-site resource for all membership-related needs. This role combines sales, administrative support, and front-line customer engagement to ensure a seamless and positive experience for both prospective and existing members.
Key Responsibilities:
Membership Sales & Enrollment
Proactively engage with guests to promote and sell membership packages
Clearly explain membership tiers, benefits, pricing, and policies
Meet or exceed individual and team membership sales goals
Conduct tours of the facility for prospective members
Assist customers in selecting the membership that best fits their needs
Member Account Management
Accurately create, update, and maintain member profiles in the database
Process new memberships, renewals, upgrades, and cancellations
Ensure all member records, waivers, and documentation are complete and compliant
Monitor membership status and follow up on expirations or billing issues
Maintain confidentiality and security of customer data
Customer Service & On-Site Support
Serve as the primary point of contact for membership-related questions and concerns
Provide a welcoming, professional, and knowledgeable presence at the front desk or membership area
Resolve member issues efficiently and escalate when necessary
Build strong relationships with members to encourage retention and satisfaction
Assist with check-ins and ensure members understand facility policies and procedures
Administrative & Operational Support
Maintain organized records and daily reporting on membership activity
Collaborate with team members to support overall facility operations
Assist with promotions, events, and marketing initiatives related to memberships
Keep membership materials, displays, and sales areas clean and well-stocked
Qualifications:
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Previous experience in sales, retail, or customer service required.
Experience in hospitality, membership management, or high-touch customer service strongly preferred.
Strong communication and interpersonal skills
Detail-oriented with strong organizational abilities
Comfortable using CRM systems, POS systems, and basic office software
Ability to work flexible hours, including evenings and weekends
Preferred Skills:
Sales-driven mindset with a focus on customer experience
Ability to handle sensitive information with professionalism
Problem-solving skills and the ability to remain calm under pressure
Interest in shooting sports or recreational membership environments is a plus
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