Membership Services Coordinator

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

EōS Fitness is in search of a new Membership Services Coordinator. The ideal candidate will be responsible for helping the Fitness and Sales teams with on-going changes. This position has a heavy administrative focus -- handling of emails that come from our Fitness and Sales teams who need help with escalated approvals, auditing contracts, personal training session approvals, escalated membership/contract issues, running reports, and other tasks as needed. This personal will report to our Membership Agreement Manager and will be based out of Phoenix, Arizona.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities:

• Managing escalated approvals from Fitness and Sales teams.


• Auditing contracts to ensure accuracy and compliance.


• Resolving escalated membership and contract issues efficiently.


• Generating reports to provide insights and track progress.


• Ensuring smooth communication and collaboration between teams.


• Maintaining accurate records and documentation related to membership agreements.


• Providing excellent customer service to internal teams and external clients.


• Adhering to company policies and procedures while carrying out tasks effectively.

Qualifications:

• Prior experience or strong interest in the fitness industry is a plus.


• Minimum of 2 years Customer Service.


• Minimum of 2 years admin support.


• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.


• Excellent relationship building and influencing skills with people at all levels and in all functions.


• Excellent MS Office skills, particularly Excel


• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.


• Must live in the Phoenix, Arizona area.


• And, of course, someone who embraces our Core Values!

Requirements:

• Must successfully pass background check.


• Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public


• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system


• Ability to bend routinely and repetitively to lift more than 20 lbs.

Benefits and Perks:

• A highly energetic and collaborative team.


• A management team that cares about your professional development.


• Free membership for you and plus one family member.


• Discounted Personal Training, and merchandise – including supplements.


• Employee referral program.


• Daily Pay offered - access your funds before payday.


• Competitive pay plus vacation, holiday, and sick pay.*


• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*


• 401(k) + Company matching!*


• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

_{EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.}

_{To view more information on our CCPA policy, click HERE.}

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled}

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