Membership Services Representative

TITLE: Member Services Representative

LOCATION: Smilow-Burroughs Clubhouse & Madison Ave Community Clubhouse

DEPARTMENT: REPORTS TO: Membership Director

EMPLOYEE CLASSIFICATION: Part Time, Non-Exempt

PAY RATE: $19-$22/hr

PRIMARY FUNCTION: The Membership Services Representative is responsible for assisting the Membership Director with front desk administrative tasks, including Daxko database management and clerical/reception at the front desk. The position requires proficiency in task management and has the ability to maintain a high level of organization and customer service in a busy setting. This position is expected to work up to 30 hours per week.

KEY ROLES (Responsibilities and Expectations):

1. Effectively utilize the Club's Daxko Customer Relations Manager database to check in members, enroll members in programs, complete data analysis, program payments and other administrative tasks.


2. Greet and welcome visitors in a warm and professional manner.


3. Answer and direct incoming phone calls promptly and professionally.


4. Maintain a clean and organized front desk and reception area.


5. Manage office correspondence, including sorting and distributing mail and packages.


6. Assist with scheduling appointments and meetings.


7. Oversee the implementation of Wakeman Boys & Girls Club's Safety Guidelines and best practice protocols.


8. Ensure a clean, healthy, safe, positive environment is created and maintained, producing a sense of physical and emotional safety.


9. Assume other duties as assigned by supervisor.


10. Typical shifts are 12:30pm – 6:00pm Monday-Friday. Evenings as needed.

RELATIONSHIPS: Internal: Maintain close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain, or interpret guidelines/instructions; instruct, and advise/counsel members.

External: Maintain contact as needed with external community groups, schools, members' parents and others to assist in resolving problems.

SKILLS/KNOWLEDGE REQUIRED:

• Minimum 21 years old


• Strong communication skills, both verbal and written


• Strong ability to handle basic office and clerical skills


• Strong Microsoft Office skills, including Excel, Word & Canva


• Ability to multi-task and work under pressure while maintaining a positive demeanor with youth


• Ability to pass a background check


• Organized, reliable, hard-working, strong moral values


• Ability to work in an environment with youth

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Remaining in a stationary position, often standing, or sitting for prolonged periods.


• Communicating with others to exchange information.


• Handle basic administrative duties such as data entry, filing, and photocopying.


• Maintain office supplies inventory and place orders as needed.


• Repeating motions that may include the wrists, hands and/or fingers.


• Assessing the accuracy, neatness and thoroughness of the work assigned.


• Working in noisy environments.


• Light work that includes moving objects up to 20 pounds.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.