Membership Specialist

** Please Note: This position is based in Spokane, WA and requires in-office work. To be considered, please submit a cover letter and resume.

Job Summary

KSPS PBS is a public television station serving the Inland Northwest and Canada, committed to enlightening, enriching, and educating our community through quality programming. We are seeking a passionate, detail-oriented Membership Specialist to join our dedicated team of membership fundraisers and donor care representatives. The Membership Specialist is responsible for ensuring accurate and efficient processing of donations and delivering exceptional customer service to members. This role involves managing donor interactions, processing various payment methods, and supporting Sustainer programs.

Job Duties & Responsibilities:

• Accurately and efficiently enter incoming donations into the Friends of KSPS database.
• Provide exceptional customer service by responding to phone calls, emails, notes, and letters from members.
• Accurately process credit card charges, checks, and electronic funds transfers. Communicate with members regarding declined and expired credit cards.
• Secure and manage accurate bank account and credit card information for Sustainer processing.
• Send letters, emails, and make phone calls to individual members and Sustainers as needed.
• Prepare daily bank deposits, follow up on NSF transactions and chargebacks, and conduct credit card processor audits.
• Fulfill back-up duties for other staff members as assigned.
• Collaborate with volunteers on projects as necessary.

Education/Experience:

• Possesses a friendly demeanor with exceptional telephone skills
• Demonstrates strong attention to detail
• Previous experience in customer care is preferred
• A passion for nonprofit or public media work is highly desirable 

Certificates/Licenses:

• Proficient in computer skills, including data entry, Microsoft Word, and Excel
• Software experience with donor/customer databases is preferred.

Physical Abilities:

• Regularly sit, stand, walk, talk, or hear
• Frequently lift, pull/push, carry, grasp, reach
• Occasionally climb, stoop/crouch, crawl, taste, or smell 

Mental & Other Skills/Abilities: Adaptability, Analytical Ability, Dependability, Interpersonal Skills, Mathematical Ability, Problem Solving Ability, Quality Management

The salary range for this position is $24.04 - $26.44/hour depending on qualifications

Benefits offered include:

• Full-time, non-exempt
• Regular Schedule (M-F, 8 am – 5 pm) - up to 2 days/week remote
• Up to 11 paid holidays (holiday must fall on a normally scheduled workday) or time and a half when working on the actual holiday.
• Vacation: 96 hours annually
• Paid Sick Leave
• Medical/Dental Insurance for employees (and optionally their families)
• Life Insurance
• Short and Long Term Disability
• Retirement Benefits (401K Plan) - Once employee is eligible, Friends of KSPS contributes 3% annually