Membership Support Specialist - Crunch Fitness

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Membership Support Specialist- Corporate Office (Tampa, FL)

Here We GROW Again!  Are you a potential Membership Support Specialist and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 95+ locations currently and 100+ more locations planned; our Administrative Assistant position offers a tremendous opportunity for growth & career advancement.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment while pioneering a philosophy of No Judgments. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch Fitness is now accepting applications for a qualified Membership Support Specilaist to join our fast-growing team! We are seeking a detail-oriented and customer-focused team member for an entry-level role supporting our corporate office. This position serves as a key point of contact for clubs, assisting with member inquiries, processing account updates, and helping resolve billing issues.

Summary of Responsibilities:

• Serve as the primary point of contact for assigned clubs, addressing inquiries and resolving membership issues in a timely manner
• Receive and process all membership changes and billing issues
• Maintain accurate and up-to-date member information in the company’s database or CRM system.
• Collaborate with other departments to resolve account discrepancies, billing issues, or membership concerns.
• Prepare and distribute regular reports on membership activity, billing, or other relevant metrics.
• Support any other tasks and duties assigned by leadership to support the corporate office

What we look for in an Membership Support Specilaist: 

• High School diploma or equivalency required
• Proficient reading and writing skills
• Impeccable scheduling and time management skills
• Efficient and effective communication skills
• Previous experience with administrative duties in an office setting is preferred
• Working knowledge of Microsoft Office Suite and is considerably tech-savvy
• Google Sheets Proficiency Required 
• Outgoing Personality
• Organized
• Professional and reliable
• Willing to go above and beyond

The Ways You Can Benefit:

• Hourly Compensation 
• Medical, Dental, Vision
• 401K with match
• PTO
• Life Insurance, Short-term disability
• Free Crunch Fitness membership
• Discounted Personal Training Sessions
• Exciting team environment
• Growth opportunity in a rapidly growing company

About CR Fitness

CR Fitness is a leading franchisee of Crunch Fitness.  The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Texas, Tennessee, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry.  With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness. 

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.