Membership Systems Support Specialist

POSITION SUMMARY:

This position supports the work of the YMCA, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Systems Support Specialist has a high level of attention to detail and is responsible for assisting the members of the Membership team in the generation of reports, troubleshooting and identifying challenges and opportunities within the program.

 Preferred, but not required: Experience with Daxko Operations, Daxko Engage, or comparable membership management software. No specialized IT certifications are necessary for this position.

ESSENTIAL FUNCTIONS:

• Work in cooperation with Association Director of Membership to identify efficiencies and support program set up, rate changes, adjustment coding, discount groups, and other workflow processes.
• Identify and provide reports for membership and program leaders as directed.
• Support integration with YMCA of Southwest Florida’s website and mobile applications.
• Provide support and training in the use of the application when needed.
• Help to troubleshoot and resolve application and database-related problems, including resetting passwords and user profile updates.
• Escalate issues that require immediate resolution to the DAXKO support team.
• Consult with users to determine hardware, software, or system functional specifications.
• Troubleshooting hardware and software issues related to DAXKO product, and consult with users to determine preferred hardware, software, or system functional specifications.

REQUIRED QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent required; associate degree or coursework in business administration, information systems, or related field preferred.
• Professional Experience: Minimum of 1–2 years of experience in administrative support, membership operations, customer service, or business application support.
• Software Proficiency: Proficiency in Microsoft Office, particularly Excel, with experience using business applications, membership management software, or registration systems.
• Technical Aptitude: Ability to troubleshoot common software issues, manage user accounts, assist with system configurations, and learn new applications quickly.
• Reporting & Analytical Skills: Experience generating reports, reviewing information for accuracy, identifying discrepancies, and maintaining organized records.
• Communication & Customer Support: Strong interpersonal, organizational, and problem-solving skills, with the ability to assist and train staff with varying levels of technical proficiency.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee is frequently required to sit, communicate, reach, and manipulate objects, tools, or controls.
• Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10-key calculator, phone, and similar machines.

CHILD PROTECTION EXPECTATIONS: 

• Adhere to policies related to boundaries with the youth we serve. 
• Attend required annual abuse risk management training. 
• Adhere to procedures related to managing high-risk activities and supervising consumers. 
• Report suspicious or inappropriate behaviors and policy violations. 
• Follow mandated abuse reporting requirements. 
• Ensure youth are properly checked in and program participants are properly signed in and signed out. 
• Ensure only authorized adults are allowed in the workspace. 

YMCA of Southwest Florida has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and YMCA of Southwest Florida reserves the right to change this job description and/or assign tasks for the employee to perform, as the YMCA of Southwest Florida may deem appropriate.