Memorial Advisor

Description

SUMMARY

Queen of Angels Catholic Cemetery, Inc. (Cemetery) Memorial Advisors will form the primary relationship between the Cemetery and the families and individuals it serves in a manner which is in keeping with Catholic teachings and with a pastoral tone of balancing ministry over business. This position plays an essential role in generating revenue for the Cemetery.

The Diocese of Orlando four core values lay the foundation for the work performed by employees.

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affirming each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Assists individuals and families with making cemetery arrangements through the selection and purchase of Cemetery burial rights, merchandise and services.
• Works with Funeral Directors to facilitate the planning and carrying out of burials.
• Handles situations with individuals and families with compassion and understanding and ensure that all appropriate needs are met or exceeded.
• Prepares, reviews and processes all required documentation and data entry necessary to close sales and for the planning and carrying out of burials through the Cemetery’s automated system.
• Offers memorial options; present, design and record same through the available memorial design tools, materials and the Cemetery’s automated system.
• Generates sales leads through professionally serving at-need and pre-need individuals and families, networking and interacting in the community (parishes, funeral homes and other organizations), record same through the Cemetery’s automated system.
• Contacts sales leads as assigned by Manager for sale of burial rights, merchandise and services.
• Performs day-to-day administrative duties as required.
• Other duties as assigned.

Expectations include:

• Creating and sustaining an environment of exceptional service to the families and communities served through the Cemetery
• Execute sales and marketing campaigns
• Accountable to meet performance goals
• Sustaining a mutually supportive teamwork environment
• Compliance with State regulations, rules and licensing requirements
• Knowledge of the Catholic faith, rituals, and traditions; especially those relating to end of life, funeral, burial and our hope in the Resurrection

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Church employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the Church. Their public behavior must not violate the faith, morals or laws of the Church or the policies of the diocese.

EDUCATION AND EXPERIENCE

· High School diploma or equivalent

· Two to four years of experience with in-person customer sales and services; prior experience in funeral services a plus.

· High level of compassion and integrity

· Above average communications (oral and written), listening and office administration skills

· Demonstrated proficiency in problem solving skills

· Ability to multi-task and set priorities

· Two or more years of experience in the use of mobile computing devices and use of automated business systems.

· Bilingual in Spanish and English is preferred

· Valid driver’s license and automobile insurance coverage as per policy

WORKING CONDITIONS

The working hours of this position are not limited to an 8-hour day. This person will need to be available in the evening and weekends, as needed. Must be willing to work in conditions of stress and function well under pressure. Use of personal automobile (costs will be reimbursed per policy)

PHYSICAL REQUIREMENTS

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. The ability to sit and stand for long periods of time. Must be able to reach, grasp, feel, and see up close and from afar. Must be able to use basic office computer hardware and peripherals, with or without reasonable accommodation. Must be able to communicate verbally and in written form