Memory Care Coordinator

POSITION: Memory Care Coordinator

REPORTS TO: Health and Wellness Director

FLSA: Exempt

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY

Under limited supervision, plans, directs, and evaluates total programming and memory care within the context and according to the guidelines set forth by the Ciel Senor Living memory care program, Encore. Helps staff understand that emotional and social displays of care positively affect the residents.

ESSENTIAL JOB FUNCTIONS: 

• Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision. 
• Directly supervises all associates that work with residents in the Memory Care program with final authority resting with the Health and Wellness Director. 
• Is responsible for the overall direction, coordination, and evaluation of this department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
• Responsibilities include interviewing, hiring, and training associates in conjunction with the Health and Wellness Director; planning, assigning, and directing work; evaluating performance in coordination with the Health and Wellness Director; rewarding and disciplining associates; addressing complaints and resolving problems.
• Is completely familiar with the state regulations governing Assisted Living and memory support care, ensuring compliance in department by regularly reviewing regulations checklist.
• Meets Ciel Senior Livings Expectations established for the Activities and Memory Care departments, as applicable.
• Assists in the development and/or refinement of the dementia policies and procedures.
• Reports regulatory compliance issues to Health and Wellness Director, Executive Director, and Regional Director of Operations.
• Confers with the Health and Wellness Director/Executive Director regarding assessments of residents, admissions, and participates in discussions regarding resident discharge based on discharge criteria.
• All charting is performed timely and in accordance with state regulations.
• Provides timely and honest communication with families to promote good relationships and keep them informed about resident’s condition and community events; offers education, information, and support as needed.
• Participates in monthly Memory Care conference call and submits required monthly paperwork.
• Maintains outreach and education efforts throughout the community to promote the marketing effort. 
• Provide marketing support within the community by participating in tours, discussions with potential residents and their families, and possible referral source visits, if deemed necessary.
• Provides assessments for potential residents to determine their eligibility for the Memory Care Program, based on established admission and discharge criteria.
• Confers with Health and Wellness Director/ Executive Director regarding assessments of 
• residents, admissions, and participates in discussions regarding resident discharge based on discharge criteria.
• Obtains appropriate Memory Care admission paperwork prior to admission. 
• Conducts mini-mental or other assessments as required or has it conducted through an outside source, in coordination with the Sales Director and the Health and Wellness Director.
• Performs Program Quality Assurance audits using assessment tools provided.
• Creates Resident Histories and Profiles with family involvement, shares information with staff.
• Manages expenses within given budget parameters utilizing spend-down sheets.
• Plans a varied monthly activity calendar within the company standards.
• Arranges for appropriate spiritual activities as reflected by resident preferences.
• Participates in the planning and coordination of Family Nights.
• Posts a community calendar monthly.
• Encourages all residents to participate in some or all of activities according to their abilities and preferences and maintains record of resident attendance.
• Work with the Sales Director and/or Life Enrichment Director in planning and assisting with all community programs which involve residents, staff, and family participation.
• Works in collaboration with the Life Enrichment Director to arrange for a variety of entertainment to be brought to the community for the entertainment of the residents.
• Arranges for a variety of exercise opportunities suitable for the elderly population to enhance residents’ mobility, strength, bone mass, and social interaction.
• Communicates with other department heads and staff to gain necessary participation in activities as necessary.
• Keeps sufficient activity program and craft supplies on hand for in-house entertainment.
• Facilitates, co-facilitates, or arranges monthly Alzheimer’s support group for families and outside community.
• Ability to drive the community vehicle to transport Community residents, including but not limited to providing transportation to local physician or dental offices, trips outside for shopping, entertainment, education, and/or appointments, both non-medical and medical, outside of the Community, as assigned.
• Creates positive associate relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs. 
• Observes and demonstrates appropriate caregiving, programming, and interaction skills with the direct care staff.
• Provides appropriate guidance for associates by planning work schedules, assigning work duties while on shift and directing the work daily.
• Assures responsibilities for Daily Program assignments are clearly delineated.
• Lead in-depth Alzheimer’s/dementia care staff training for new staff; provide training as needed and provide in-services as needed to keep staff abreast of current practices, if deemed appropriate.
• Arranges for required and appropriate orientation, education, training, and in-services for staff in accordance with licensing requirements, state guidelines, and the needs of the community. 
• Documents all training as required.
• Maintains a high level of daily communication with staff and key personnel.
• Stays educated on Alzheimer’s related topics (books, videos, conferences, etc).
• Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
• Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

QUALIFICATIONS:

Education: Bachelor’s Degree from a four-year college or university

One to three years related experience and/or training in working a assisted living, memory care or long term care community. 

Licenses: Assisted Living Activities certification, if required by State.

Must be in possession of, or have the ability to obtain, a valid state driver’s license. Travel may be required, as needed.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.