Memory Support Manager: LPN or CMT Preferred

Memory Support Manager Job Description

Job Title: Memory Support Manager

Reports to: Executive Director

FLSA Status: Exempt

Position Summary

As the Memory Support Manager, reporting directly to the Executive Director and indirectly to the Director of Nursing (DON), you will ensure the provision of quality memory care in accordance with Federal, State and Local regulations while leading your care team to ensure each resident’s well-being and overall experience is top-notch.

Essential Duties and Responsibilities include the following:

• Oversees, ensures and directly responsible for the delivery of quality care and services to memory care residents in compliance with the regulations pertaining to care plans and resident assessments
• Oversees the delivery of care to memory care residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities
• Ensures medications and/or treatments are administered by collaborating with the Director of Nursing (DON) for all memory care residents, adhering to facility policies and procedures
• Acts as first responder to memory care resident emergency response system
• Ensures infection control policies and procedures, and assures that committee recommendations are carried out
• Functions as a liaison between the memory care residents, their families, staff and the general public - responding to inquiries and providing information on nursing care and services
• Assists the DON with assessing potential memory care residents for care as well as those residents returning from a leave for appropriate placement
• Develops memory care service objectives and directs the implementation of these objectives
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Assists and provides input in the preparation of the departmental annual budget and maintains the operating budgets for memory care personnel and equipment
• Other duties may be assigned.

Supervisory Responsibilities

Directly supervises employees. Carries out supervisory responsibilities in accordance to the Company policies, the Code of Ethical Business Conduct and applicable laws. 

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Education 

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university and a minimum of three years related experience (preferably in a senior care community)
• Accredited LPN degree a plus 

Skills/Experience

• Demonstrated compliance with State and Local regulations as well as professional standards and practices.
• Great communication and interpersonal skills are required along with the heart and passion to work with older adults while providing the best care possible.
• Proven experience in staffing, leading, developing and retaining a strong memory care team.
• Demonstrates excellent observation and memory care judgment.
• Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.
• Respect for the principles of resident rights and confidentiality.
• Must possess a strong knowledge of laws and restrictions regarding Assisted Living, Memory Care and Independent Living (where applicable), as well as a solid understanding of opportunities and limits of other levels of care within senior living.
• Must exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all residents, visitors, associates and the overall community.

Travel

Travel is not required.

Physical Demands 

To excel in this role, it is crucial for the employee to be prepared for the possibility of working with residents who may exhibit disruptive behaviors, including verbal or physical contact issues. The physical demands outlined below are indicative of those essential for job performance, and reasonable accommodations can be arranged to facilitate individuals with disabilities in carrying out these vital functions. In the course of performing job duties, the employee will routinely engage in activities such as sitting, standing, walking, using hands to handle and feel, reaching with hands and arms, talking, and hearing. Additionally, there may be occasional requirements for crouching and lifting items weighing up to 50lbs. The employee's specific vision abilities should encompass the capacity to see both near and far distances.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

EEO/AA