Mental Health Coordinator and Administrative Support Clerk

 A non-exempt hourly position that is responsible for handling patient-facing duties as well as general office management tasks, provide excellent communication and multi-tasking skills, and a positive attitude with a strong work ethic.  

Essential Job Responsibilities: 

1. Handling high volume of telephone calls
2. Checking-in patients (includes scanning insurance cards, collecting and posting patient payments, and escorting patients to their exam room) 
3. Scheduling patient appointments
4. Sending electronic messages to doctors
5. Verifying insurance eligibility
6. Providing excellent customer service
7. Web-enabling & resetting patient portal accounts
8. Participating in the daily maintenance of common office areas
9. Handling all psychiatry questions and scheduling 
10. Coordinate phone/virtual conferences for psychiatrist 
11. Maintain up-to-date psychiatry logs 
12. Manage psychiatry email 
13. Verifying insurance benefits for all scheduled psychiatry patients the day of
14. WCE recall lists and other side projects received by supervisor   

Education/ Experience: Minimum of high school diploma with two (2) years’ experience in medical receptionist or as a mental health coordinator 

Hours: 40 hours per week. Required to work two evenings (close at 7pm) per week.

Performance Requirements: 

Knowledge:

1. Knowledge of medical practices and insurance terminology 
2. Knowledge of EMR systems 

Skills: 

1. Skill in good written and oral communication skills
2. Skill in problem solving and conflict resolution.

Physical: 

1. Must be able to move about the office greater than 50% of the time.
2. Must be able to constantly operate a computer greater than 50% of the time.
3. Must be able to converse with patients, their parents, and colleagues greater than 50% of the time.
4. May be exposed to bodily fluids and must be able to participate in functions related to cleaning up the office if/when this occurs as per office protocol. 
5. Must be able to wear a headset greater than 50% of the time.

Abilities:

1. Ability to efficiently multitask on dual screen monitors
2. Ability to learn job skills within specified training period
3. Ability to read, interpret and apply policies and procedures
4. Ability to set priorities 
5. Ability to interact with patients, medical and administrative staff and the public effectively
6. Ability to communicate in writing, over the telephone and in person with office staff, and patients
7. Ability to recognize, evaluate, solve problems and correct errors

Equipment & Software Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones; eClinicalWorks (ECW), Excel, Word.

Potomac Pediatrics believes that each employee makes a significant contribution to the success of the practice. That contribution should not be limited by the assigned responsibilities; therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee nor Potomac Pediatrics to the work identified. It is the practice’s expectation that each employee will aid whenever necessary to ensure the success of the practice’s endeavors.