Education & Licensure:

• Bachelor’s degree in quality Improvement/Quality Assurance, human services, psychology, or a related social science field; OR
• A current California Licensed Vocational Nurse (LVN) license.

Experience:

• Required: Two (2) years of experience in the mental health field or a dedicated QA role (experience in an inpatient setting is highly preferred).
• Preferred: Two (2) years of experience in Quality Assurance (QA) or Total Quality Management (TQM).
• Preferred: One (1) year of experience working with Los Angeles County Department of Mental Health (LACDMH) clinical documentation standards.

Compliance:

• Valid California Driver’s License and a driving record that meets company eligibility requirements.

How you will make a difference:  

The Quality Assurance Specialist is responsible for the aiding the QA Manager in the execution of the quality assurance program policies and procedures for the Crisis Residential Treatment facilities. The position is responsible for auditing documentation to reconcile with billing and oversees documentation of services by staff to assure conformity with Medi-Cal, Los Angeles County DMH, other outside agencies, and internal standards and policies. The Quality Assurance Specialist manages all charts with deficiencies by processing them to the appropriate department for correction. The position is also responsible for ensuring the discharged chart is closed in the correct order and completed. Position aids the QA Manager in the oversight of the Continuous Quality Assurance program, medical records and records all CQI data. Assists in the coordination and development of CQI presentations and information gathering to execute presentations as needed. Activities performed can be time sensitive with expectations of frequent reporting of progress along with thorough oversight for accuracy. Regular interaction with all staff members, physicians, and outside agencies is expected. This position has responsibility for gathering and analyzing agency data and assisting in the agency’s quality control, quality assurance, and quality improvement efforts. In addition, the Quality Assurance Specialist’s duties will include but are not limited to ensuring that the chart documentation is maintained, data collection into the L.A. County data collection sites is maintained and other quality improvement tasks as assigned. 

Division/Program Overview:   

• 16-bed facilities 

• Designed for adults with mental health challenges or a recent crisis who need intensive treatment. 

• 24/7 programs as an alternative to urgent care or hospitalization. 

• Individuals can live on-site in a homelike setting for a short term while they receive counseling and learn basic living and interpersonal skills. 

• Able to receive physical and psychological evaluation, mental health, and case management services, in addition to assistance locating permanent housing.