Mental Health Social Practitioner - Virtual Access

POSITION SUMMARY

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Community Oriented Recovery and Empowerment Services and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

Virtual Access is a resource center and is responsible for maintaining the virtual activities at Fountain House. Fountain House recognizes that a hybrid model (the combination of in-person and virtual) offers greater flexibility in accessing clubhouse programming. Fountain House members are free to choose how to participate in our programming whether in person only, both virtually and in-person (hybrid), or virtually only. Virtual meetings are offered through Zoom.

This position is categorized as hybrid and requires a schedule of at least three days to be week in-person.

Monday - Friday 9AM - 5PM

Salary: $30.58 per hour.

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In the Virtual Access Resource Center, members and staff work together in:

• Creating opportunities for making clubhouse programming accessible virtually to all members in all 4 clubhouses
• Collaborating with IT in setting up FH email and Slack accounts for members and staff in all 4 clubhouses, member tablet and laptop give-away program, and ticketing system as well as managing Alert Media and staff directory
• Managing, monitoring, posting, and create for the FH Intranet and the Fountain Daily
• Providing virtual and in-person tutoring, known as Digital Literacy Support, to members for using cell phones, tablets, and computers
• Hosting daily virtual meetings (Morning Coffee, Virtual Lunch, Digital Literacy support)
• Maintaining accurate virtual attendance recording for compliance and research
• Assisting with the new member onboarding process in all 4 clubhouses (Slack invite; orientation to virtual access
• Problem solving and helping members and staff use and manage Slack, Zoom, FH Daily calendar
• Ongoing identifying and developing best practices for virtual program and access needs

Member Support & Advocacy 

• In both virtual and in person settings, perform member engagement, social design, relationship development, continuous assessment and therapeutic intervention and management of transitional environments with the Fountain House membership.
• Support and develop a therapeutic community in both in person and virtual settings based on Social Practice and the International Standards for Clubhouse Programs.
• Utilize the community, both in person and virtually to design positive interventions to deal with common barriers such as social isolation, poor self-esteem, anxiety, symptom management, and poverty.
• Develop relationships with Fountain House members and the community as a whole that can be leveraged to provide support for positive change and risk-taking, combat social isolation and increase meaningful connections, and introduce members to new opportunities.
• Engineer various environments and social interactions to create therapeutic results and develop an accessible positive community.
• Observe and assess experiences with members in a variety of naturalistic environments in order to create specific interventions for individuals’ rehabilitation.
• Provide daily advocacy and engagement with Clubhouse members to help gain self-worth, purpose of confidence, while offering guidance for appropriate problem-solving techniques.
• Provide counsel for members, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.

Support Development of Training & Entitlements 

• Advocates for members well-being, safety, and livelihood with supports around clinical, legal, housing, appointments, medications, and independent living opportunities.
• Complete all documentation including but not limited to progress notes and reach out documentation on time.
• Maintain compliance with all government agency requirements, company policies and procedures.
• Flexibility with staying late or arriving early, if necessary, to fulfill community needs.
• Perform related duties as assigned by supervisor.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES· 

• 1-3+ years’ experience working with individuals with serious mental illness and or/hands on experience working in a community setting preferred.
• Excellent tech skills (data collection, online platforms, Excel)
• Proven experience with mental health crisis management by supporting and counseling members under emotional distress.

REQUIRED AND PREFERRED EDUCATION, EXPERIENCE, AND CREDENTIALS

• An Undergraduate degree or an equivalent combination of training and experience required.
• Graduate degree or equivalent preferred.
• 1-2 years’ experience working with individuals with serious mental illness and or/hands on experience working in a community setting preferred.

Why Join Fountain House? 

• Empower Marginalized Communities – Elevate the voices of individuals with lived experience and drive real systemic change. 
• Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental health reform. 
• Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field. 

Join Us & Make an Impact! 

Be part of a movement that is transforming mental health care through research, advocacy, and community. 

Fountain House, Inc. is an Equal Opportunity Employer 

At this time Fountain House, Inc. is not able to sponsor visas