Mercedes Benz Warranty Administrator

Process warranty claims for Mercedes Benz and third party warranty companies with a focus on timely submission, accurate submission and reconciliation of payments received.
The Warranty Administrator serves a critical role in accurately processing and submitting warranty claims to manufacturer's specifications.

Responsibilities

• Coding of warranty repairs on service repair orders


• Daily submission of properly coded warranty claims information to Mercedes Benz


• Daily reconciliation of warranty payments received overnight from Mercedes Benz


• Daily tracking of outstanding warranty claims


• Daily tracking of suspended claims and management of the warranty claim to address reasons for suspension


• Communicate with Mercedes Benz representatives for assistance as needed to complete processing of warranty claims


• Monthly tracking of first time paid % and total paid % from Mercedes Benz's warranty composite report


• Regular meetings with service and parts management to review warranty claims performance


• Work with accounting department to research any variances in claims amount submitted and claims amount paid


• Work with dispatcher and cashiers to efficiently process all open repair orders which include warranty repairs


• Other tasks assigned by the Service Director

Qualifications

• Attention to detail


• Ability to work across department lines within the organization for highest efficiency in processing of warranty claims


• Diligence in researching suspended claims and correcting as needed for payment


• Enjoys a high-paced volume of warranty claims and the satisfaction from completing the warranty claim process


• Enjoys working directly with a team of employees to deliver an exceptional customer experience!