Merchandising Operations Assistant Manager

YOUR ROLE (Responsibilities):

You are a self-motivated individual with strong attention to detail and accuracy. You have a core understanding of the systems and processes associated with Merchandising Operations. You work well both individually and in teams and thrive in a fast-paced environment where deadlines and priorities are often evolving. Along with being a master at excellent customer service to both our internal and external customers, the Merchandising Analyst II will also:

• Provide administrative and technical support of multiple backend systems for both merchants and the store field.
• Administer Mi9 processes that control replenishment decisions. This includes SKU replenishment status, store groups, SKU stock levels, store attributes, etc.
• Manage purchase order generation to vendors confirming that purchase orders are approved and processed through the system correctly.
• Input new sku data and maintain accurate product info from setup to markdown, ensuring thorough and complete information is set up in system per item setup, pricing update, promotion and markdown spreadsheets provided by merchants.
• Manage the vendor master in MI-9 by making necessary updates to contacts, terms, linking VMI vendors, etc. after initial set-up by accounting. 
• Assist with reporting and purchasing needs for suppliers, buyers and our Senior Merchandising Analyst as requested.
• Support team in obtaining tracking for purchase orders based on KPI levels; report data to senior management during weekly Inventory Meeting.
• Aid Account Payables team in keeping billing accurate by processing billing adjustments on purchase orders and investigating discrepancies in orders, pricing and billing.
• Oversee the Vendor Managed Inventory (VMI) portion of our business including researching and correcting errors created by store entry, a moderate amount of store training on the VMI process, and weekly analyzing and reporting of errors to senior management during our weekly Inventory Meetings.
• Run monthly sales reporting to create credit memo invoices; distribute to vendors and follow up to ensure credit memos are received in a timely manner.
• Systemize, research and resolve daily inquiries regarding product, delivery and cost issues submitted by stores; escalate complex issues to merchants/managers as needed.
• Participate in the testing of quarterly Mi9 system updates and report back to IT all findings.
• Other job-related duties as assigned.

This is not an exhaustive list of duties or functions and may not necessarily comprise all the "essential functions" for purposes of the ADA.

WHAT WE ARE LOOKING FOR (Requirements):

• High school diploma
• Bachelor’s degree or minimum 2 years related work experience within a Merchandising department
• Intermediate to advanced Excel skills, including formulas, lookups and data analysis
• Proficient in Microsoft Office in general (including Outlook, Teams, Word, PowerPoint, Copilot)
• Knowledge in backend retail management system and point-of-sale system (Mi9 Retail, AiFi, Just Walk Out by Amazon, etc.)
• Experience with invoicing a plus
• Excellent verbal and written communication skills
• Ability to multitask
• This position is remote with 1-2 days per month (on average) required at our Plano office for team meetings, training, preparation for special events, etc. 

WHO ARE WE:

We are the heart of the hospital experience. Our guests visit our store locations for different experiences while visiting loved ones in the hospital, or between breaks while at work. Lori’s Gifts is a unique retailer servicing over 250 hospitals nationwide for the last 44 years. We continue to grow because of our compassionate employees that remain close to the positive hospital relationships we have developed in the communities we serve.  

WHY YOU’LL LOVE TO WORK HERE:

• Flexible Hours
• Awesome Discounts
• Fun work environment
• Medical/Dental/Vision Insurance and 401K plan (Full Time Employees)
• Paid Time Off and Paid Holidays (Full-Time Employees)
• Opportunity to learn, grow, and succeed with a leading retailer!

EQUAL EMPLOYMENT OPPORTUNITY

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.