Merchandising Specialist

Merchandising Specialist

Location: Hybrid / Field-Based (Travel Required)
Department: Services / Merchandising
Employment Type: Full-Time, Non-Exempt
Reports To: Merchandising Manager

About Redemption Plus

At Redemption Plus, we’re not just a prize supplier — we’re Architects of Fun. We partner with family entertainment centers, arcades, and cinemas across the country to create unforgettable guest experiences through exceptional prizes, smart design, and best-in-class merchandising execution.

Guided by our core values — Customer Obsession, Accountability, and Hustle — we build long-term partnerships by delivering what we promise and elevating every customer space we touch.

The Role

The Merchandising Specialist is the face of Redemption Plus in the field and the final steward of our customer promise. This role owns the end-to-end execution of merchandising projects — from planning and preparation through on-site installation, customer training, and post-visit follow-up — ensuring each client space is optimized, functional, and positioned for long-term success.

This is a hands-on, execution-forward role for someone who thrives in dynamic environments, enjoys travel, and takes pride in turning plans into real-world results.

What You Will Do:

End-to-End Merchandising Execution

• Own the full lifecycle of assigned merchandising projects, ensuring accurate, on-time execution aligned with customer goals and Redemption Plus standards.


• Translate sales commitments into high-quality, on-site results.

Merchandising Planning & Optimization

• Develop and execute merchandising plans including layouts, planograms, inventory analysis, pars, and refresh strategies.


• Balance space, demographics, budget, brand standards, and long-term customer performance.

On-Site Installation & Customer Training

• Deliver high-quality installations and educate customers on product selection, layout strategy, and best practices.


• Build customer confidence and capability through clear, practical guidance.

Customer Advocacy & Problem Solving

• Act as a trusted on-site advisor by identifying risks, constraints, and opportunities.


• Proactively recommend solutions that serve both the customer experience and business outcomes.

Cross-Functional Collaboration

• Partner with Sales, Product, and Marketing to ensure seamless handoffs and strong communication.


• Share field insights that inform future projects, product development, and strategy.

Post-Visit Follow-Up & Documentation

• Complete all post-visit documentation, checklists, feedback, and reporting.


• Close the loop with customers to reinforce trust and drive repeat business.

How Success Is Measured

• Completed merchandising projects (weekly/monthly)


• Customer satisfaction scores


• On-time project execution 


• Travel expense compliance within guidelines

What You Bring

Required Experience & Skills

• 2–4+ years of experience in merchandising, field services, retail operations, or customer-facing project execution


• Strong merchandising planning and execution skills (layouts, planograms, inventory analysis)


• Experience using CRM or project tracking tools (Salesforce preferred)


• Strong written communication and documentation skills


• Strong visual and commercial judgment — able to balance brand standards, aesthetics, and sales performance


• Ability to plan, prepare, and execute independently in the field

Preferred Experience (Nice to Have)

• Big-box or multi-site retail merchandising experience (resets, planograms, store launches, refreshes)


• Field-based merchandising, installations, or territory support roles


• Experience executing across multiple locations or territories


• Background as a store lead, assistant manager, or senior visual merchandiser


• Experience working within defined brand or corporate merchandising standards

The R+ Way (Values in Action)

• Customer Obsession: You anticipate needs, advocate for what truly sets customers up for success, and deliver standout on-site experiences.


• Accountability: You do what you say you’ll do — especially while traveling and working independently.


• Hustle: You operate with urgency, pride, and excellence in time-sensitive, high-impact environments.

Physical & Travel Requirements

• Ability to lift up to 50 lbs


• Frequent standing, walking, bending, and physical on-site activity


• Comfortable with frequent travel, including overnight and multi-day trips


• Flexible availability based on customer and project needs

Why Join Redemption Plus?

You’ll be trusted to own your work, empowered to make decisions on-site, and supported by a collaborative, execution-driven team. This role is ideal for someone who wants to see their work come to life, make a tangible impact for customers, and grow with a scaling, values-led organization.

Ready to build unforgettable experiences with us?
Apply today and help bring fun to life — one space at a time.