Merchant Fraud Monitoring Analyst

Job Title:         Merchant Fraud
Monitoring Analyst
Department:  Operations
Reports To:      Manager,
Fraud Risk Management
Location:          Nairobi, Head Office
Job Grade:        Contract Staff
Availability:      Immediately              

 JOB PURPOSE                                                                                                                                                          

Our client in the banking sector requires a Merchant Fraud
Monitoring Analyst to monitor merchant activity continuously to identify potential fraud, non‑compliance, or abnormal patterns, and take
decisive action to safeguard the Bank, customers, and the wider payments
ecosystem. The role holder will be required to assess accurately and act on
suspicious or unusual card and merchant transactions referred through fraud‑detection tools, ensuring timely
intervention to prevent loss to the Bank or customers. They will maintain a
strong customer‑centric focus while processing merchant issues in line with Central Bank
regulation and Card scheme rules.

 RESPONSIBILITIES

• Fraud Detection & Transaction Monitoring: Monitor
  transactions, merchant activity, and ATM operations to identify suspicious or
  unusual activities, investigate flagged transactions, and act on any detected
  fraud risks or scams.
  
• Merchant & Third -Party Oversight: Oversee merchant
  and third -party agent activities by reviewing transactions, business
  operations, websites, products, and services to ensure compliance with scheme
  rules and legal requirements.
  
• Compliance & Risk Mitigation: Monitor merchant
  screening and payment intelligence alerts, support fraud investigations, report
  suspicious activities, and provide recommendations to reduce fraud,
  chargebacks, and operational risks while ensuring regulatory compliance.
  
• Data Quality & Reporting: Ensure accuracy
  and quality of data captured in acquiring systems while maintaining proper
  records and reports of suspicious activities and investigation outcomes.
  
• Stakeholder Engagements: Collaborate with
  internal teams and external industry bodies to obtain required information,
  provide fraud and chargeback guidance, and support reporting obligations to
  regulatory and industry
  
  

Requirements

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Finance, Criminology, Business, or a related
  field.                                                                                                                  
  
• Minimum 2 -3 years of experience in fraud monitoring, risk management, or
  banking operations.                                                                      
  
• Familiarity with payment system
  regulations and anti -money laundering (AML) practices.
  

SKILLS AND COMPETENCIES

• Strong
  analytical and investigative skills.
  
• Proficiency
  in fraud detection software and data analysis tools                                                                                                                                                                              
  
• High
  attention to detail and ability to identify patterns in large
  datasets. 
  
• Excellent
  communication skills for reporting and inter -departmental coordination.
  
• Strong
  analytical and problem -solving skills.
  
• Ability
  to work independently and meet tight deadlines.
  
• Strong
  communication and interpersonal skills.