Meter Collections Clerk

Job Title: Team Representative – Meters Team

Department: Customer Billing Operations

Reports To: Team Leader – Meters Team

FLSA Status: Non-Exempt - 8:00 am to 5:00pm, Monday – Friday (40 hours per week)

Date: May 2, 2025

Position Summary:

The Team Representative for the Meters Team is responsible for executing the daily tasks associated with the collection, validation, and processing of meter read data. This role ensures accurate data input to support timely and precise customer billing. The representative will follow established procedures, communicate with internal stakeholders, and proactively identify issues impacting billing accuracy.

Essential Duties and Responsibilities:

• Retrieve and process incoming meter reads from various systems and sources
• Validate meter data for accuracy, completeness, and alignment with expected usage patterns
• Research and resolve missing, inconsistent, or anomalous meter reads
• Enter or upload data into billing systems in accordance with department timelines
• Maintain and monitor meter reading schedules and reporting cycles
• Collaborate with other teams or departments (e.g., Customer Support, Field Services) to gather or verify meter information
• Escalate unresolved issues or process delays to the Team Leader
• Document actions taken and maintain accurate records for audit and tracking purposes
• Participate in team meetings and contribute to continuous improvement initiatives

Qualifications:

• Prior experience in data processing, billing operations, or a similar administrative role preferred
• Strong attention to detail and accuracy in handling numeric data
• Proficient in Microsoft Excel and other data entry tools
• Strong organizational skills and the ability to manage repetitive tasks with consistency
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Familiarity with meter technology, billing systems, or ERP tools (preferred but not required)