MGM Rewards Representative - The Cosmopolitan

THE STARTING RATE: $17.00

THE DAY-TO-DAY:

• Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates 

• Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits 

•  Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc, GMP 

• Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution 

• Assist guests in navigating the mobile app 

• Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo  

• Understand and consistently promote GameSense problem gambling program 

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age 

• High School Diploma, or GED

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally 

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more 

• Free meals in our employee dining room 

• Free parking on and off shift 

• Health & Income Protection benefits (for eligible employees) 

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community 

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10930