Mgr Night Mgr BU EX

Company : Crescent Careers

Job Type : Full Time

Houston, Texas

Job Description - Mgr Night Mgr BU EX

Serve as Night Manager on Duty (MOD), assuming full responsibility for hotel operations.

Oversee and coordinate all overnight departmental functions, including Front Desk, Housekeeping, Maintenance, Security, and Food & Beverage (if applicable).

Ensure smooth shift transitions and communicate effectively with daytime management regarding overnight activities, incidents, and follow-ups.

Monitor staffing levels, productivity, and performance of overnight team members.

Address and resolve guest complaints, concerns, and service recovery situations promptly and professionally.

Act as the primary point of contact for VIP guests and escalated guest issues.

Ensure a high level of guest satisfaction by upholding brand standards and service expectations.

Handle conflict resolution between guests and/or staff in a calm and professional manner.

Respond to and manage all emergency situations including medical incidents, fire alarms, safety hazards, and security issues.

Ensure compliance with hotel safety, security, and emergency procedures.

Conduct nightly property walkthroughs to ensure guest safety, cleanliness, and security.

Liaise with emergency services, law enforcement, or on-call management as required

Complete incident reports, shift logs, and other required documentation.

Communicate significant operational or guest-related issues to senior management.

Ensure the hotel is well-maintained, secure, and presentable throughout the night

Identify and report maintenance issues or safety hazards.

Uphold all brand, service, and operational standards.

Original job Mgr Night Mgr BU EX posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Mgr Night Mgr Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Mgr Night Mgr BU EX

Job Description - Mgr Night Mgr BU EX

Similar Mgr Night Mgr Jobs in the US

Mobile Apps