Mgr, Product Support

Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. Responsible for all aspects of regional product support for ALD/CVD products North America Job requires 15% domestic travel and potential international travel based on business needs. Additional responsibilities with this position will include: Establishing organization specific KPIs & goals Productivity metrics Knowledge transfer within region and region-to-region and to/from the factory Product introduction strategy Training & certification needs / reporting and maintaining a group accountability system Manages communication of group priority(PPL), accomplishments and help needed to ROE, AT, IB Manager and PG as appropriate Develops an internal accountability system to ensure the team is meetings KPIs and Goals Strong Presentation Skills - demonstrates presentation skills, influence and effectiveness on complex content, in front of peers, senior management and customers. Agility to respond to questions and respond well under pressure. Bachelor's degree or equivalent with 4-6 years of supervisory experience. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. LI-LE1