Mgr, Resource Development Operations

Job Summary: 

Goodwill of North Georgia is committed to recognizing and properly accounting for every financial contribution that supports our mission. The Resource Development Operations Manager will oversee the accurate recording of donations in our Customer Relations Management (CRM) system, ensure timely donor acknowledgments, and reconcile contributions with the finance department. Collaborating with the VP of Development, this role will also design and implement Goodwill’s annual donor stewardship plan. Creativity will play a key role as the manager crafts meaningful communications, including letters of thanks, birthday cards, and emails to our valued donors.

This position manages the daily operations of the Resource Development department, focusing on enhancing performance and efficiency in securing financial resources for the organization. A key responsibility is organizing and maintaining the organization’s CRM system, Bloomerang, which is essential to the role.

Essential Functions: (Other duties and responsibilities may be added at the company’s discretion)

Job Requirements and Qualifications: (includes – Education, Training licenses & certificates, Knowledge and Work Experience Requirements)

§  Bachelor’s Degree required.  

§  3-5 years of related experience in Resource Development function.

§  Proven experience working with various tools to support fundraising activities.

§   Proven experience analyzing donor data and fundraising strategies and trends

§  Non-profit CRM experience required.

§  Strong administration skills and Microsoft software systems knowledge

Working Environment Conditions/Requirements: (Special Information such as physical requirements, travel requirements, on-call schedules, this is a hybrid role…)

• Work is conducted in an office setting, collaborating with colleagues, vendors, and donors


• Occasional travel within metro Atlanta


• Hybrid role