A Day in the Life:

The essential functions of this role are:

• Establish and monitor program objectives, KPIs, and actions to achieve them.


• Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, or to increase productivity.


• Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.


• Recommend and implement corrective action plans to solve program problems.


• Prepare reports for approval, including those for funding or implementation of services.


• Direct or coordinate the financial or budget activities to fund operations, maximize investments, or increase efficiency in the specified program.


• Ensure program requirements meet federal and state policies and grants compliance.


• Develop, train employees or agency consultants on program requirements and usage.


• Coordinate and deliver communication plans and communications.


• Serve on boards of directors and management committees.


• Serve on management committees or other governing boards.


• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.


• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures. 

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Specialized knowledge in program subject matter obtained through experience and/or education. 


• Extensive knowledge of provider agencies and their programs and services.


• Extensive knowledge of all source materials and references including federal and state laws governing the programs.


• Ability to develop and implement new principles and policies and discern any far-reaching implications.


• Ability to present to both internal and external customers, the public, government officials, and other stakeholders.


• Analyzing information and evaluating results to choose the best solution and solve problems.


• Ability to work effectively with a wide variety of stakeholders.


• Ability to prepare monthly finance and accounting reports to maintain program budget and grants.


• Ability to delegate work, set clear direction, and manage workflow.


• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.


• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required.  However, at least 9+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.  

Supervisory Responsibilities/Direct Reports: