Microsoft CRM Software Engineer

Job Description

We are the movers of the world and the makers of the future. We get up daily, roll up our sleeves, and build a better world together. At Ford, we believe freedom of movement drives human progress and we're all a part of something bigger than ourselves. You will be able to accelerate your career potential as you help us define tomorrow's transportation.

We are seeking a

Microsoft Dynamics 365 CE Developer

to join our growing team. Along with hands-on development, the development team also sets out to research and leverage new technologies, master the Dynamics CRM software development kit, and always add value to our delivery team, our customers, and any other individuals within the Dynamics CRM community.

As a Global Contact Center Platform Team Microsoft 365 CRM Developer, in the Assist Customer space, you should have a strong technical background and experience with Microsoft D365 Platform tools to thrive in this role. This includes being familiar with the platform's features, capabilities, and customization options as well as enjoying solving complex problems, having strong interpersonal skills, and a desire for continuous improvement.

This team supports the agent experience using Dynamics 365 Customer Service Enterprise by managing Azure cloud services like Azure App Services, Azure SQL Database, Azure Blob, Azure Functions, Azure Data Factory, Azure Service Bus, Storage Accounts, Key vaults, Management groups, Azure Data Lake, Scale Sets, Application gateways, App Insights, Logic Apps, Event Hub, Active Directory, Azure Monitoring services.

Responsibilities

What you'll be able to do:
All aspects related to form customization, such as (but not limited to) adding Tabs, Sections, Subgrid, Web Resources, iFrame, Navigation Map Customization, and Ribbons Customization.
Solutions and sitemap customizations.
JavaScript and XRM model for JS, including OData calls through JS.
Plug-in development.
Custom workflow development, BPF.
Webservices, WCF, and Fetch XML.
CRM Portal Development and other custom portal development.
C#, ASP.NET/MVC Development, including jQuery, AJAX, JSON, and XML.
Integrating with Azure services through Power Automate, LogicApps, Azure Functions, and WebAPIs.
CDM/CDS, Power Apps Model Driven Apps, and Canvas apps.
PCF Controls development.
Integration with Microsoft Co-pilot and Omni channel.
Unit testing, QA, and technical documentation.

Qualifications

The minimum requirements we seek:
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field or a combination of education and equivalent experience
3+ years of experience in C#, ASP.NET.
3+ years of experience with Dynamics 365.
3+ years of experience with GitHub or Git-based source control.
Hands-on experience on Dynamics 365 CE, including SDK, Web API, Development of Plug-Ins, Custom Workflows, Power Automate, Custom Pages (React JS), Configuration Data Migration (Dataverse SDK), iPaaS / Azure Function Apps / Azure Service Bus and Integration Services

Our preferred qualifications:
Advanced degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field or a combination of education and equivalent experience
Azure Logic Apps / Power Automate (Cloud Flows).
Experience in Dynamics 365 Customer Service (Power Platform / Dataverse).
Experience in Azure Logic Apps / Power Automate (Cloud Flows).
Experience in Azure Pipelines (DevOps) / YAML Pipelines (or GitHub Actions) Power Apps Component Framework / Power Platform CLI / Azure CLI.
Experience or Knowledge in Azure Key Vault / Managed Identity.
Experience in MS Build / Custom Build Systems.
Ability to derive, define, and explicitly represent various artifacts and results.
Excellent problem-solving skills including leading problem-solving teams.
Self-starter: ability to work both independently and with a team.
Ability to build and maintain positive relationships across organizational boundaries.
Provide support for application performance issues.
Experience with vendor solution evaluation processes.
Excellent written and verbal communication skills.
Experience working in a Product Driven Agile Organization.

What you'll receive in return:

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all the above? No matter what you choose, we offer a work life that works for you, including Immediate medical, dental, and prescription drug coverage, generous PTO, retirement, and savings plans, incentive compensation, tuition assistance, a vehicle discount program, and much more.

For information on Ford's salary and benefits, please visit:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdf

Candidates with Ford Motor Company positions must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

About the Team

We believe that freedom of movement drives human progress. Ford Information Technology (IT) is shaping the future of mobility by redefining the transportation landscape, enhancing the customer experience and improving people's lives. Join the Ford family as we change the way the world moves.
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