Microsoft Infrastructure Engineer

Infrastructure Engineering

• Design, build, configure, and manage Windows servers and Microsoft systems throughout their lifecycle.


• Maintain build standards and configuration baselines to ensure consistency, reliability, and compatibility.


• Provide technical input for capacity, performance, and infrastructure planning.

Identity and Access Management

• Administer Active Directory, Group Policy, and hybrid identity services.


• Maintain authentication, DNS, and certificate services supporting business and mill operations.


• Manage privileged access and resolve complex authentication and access issues.

Endpoint and Workplace Services

• Manage endpoint and workplace platforms, ensuring device compliance and security.


• Oversee patching, hardening, and security baseline compliance for servers and endpoints.


• Administer Microsoft 365 and maintain remote access and virtual workplace environments.

Operational Support and Service Stability

• Provide third-line support for Microsoft infrastructure incidents, problems, and requests.


• Monitor system health, troubleshoot recurring issues, and perform root cause analysis.


• Execute change management activities, support on-call coverage, maintenance windows, and disaster recovery testing.

Security, Risk, and Compliance

• Implement and maintain security hardening standards and vulnerability remediation.


• Ensure systems remain on supported software and firmware versions and manage associated risks.


• Support audits, compliance reviews, and IT/OT security controls in partnership with security and operational teams.

Project Delivery and Continuous Improvement

• Deliver infrastructure projects, including design, implementation, migration, testing, and support transition.


• Lead upgrades and migrations with minimal business disruption.


• Drive continuous improvement through automation, standardization, and process optimization.

Documentation and Knowledge Transfer

• Maintain accurate technical documentation, standards, and system records.


• Capture and share critical knowledge to reduce single-person dependencies.


• Provide technical coaching and guidance to junior technicians and site IT staff.

Qualifications: