Microsoft Inside Account Manager - Public Sector

Job Summary

SHI has an exciting opportunity in our Strategic Partners, Cloud Department. The Microsoft Inside Account Manager role will be responsible for supporting the day-to-day activities of our Microsoft Public Sector customers. This role will work in conjunction with our Microsoft LE’s and CSM’s to provide customers with a new and streamlined approach in supporting all aspects of the Agreement lifecycle.The Inside Account Manager will play a critical role in providing our current and future customers with a world-class support experience.

The Microsoft Inside Account Manager’s success is measured by their ability to provide high quality services, improving customer interactions, effective utilization of resources and adaptation of new policies, procedures and technologies that increase efficiency. An account manager actively contributes to SHI’s overall success targets as well as building relationships with Customer Success Managers, Microsoft, and internal SHI resources.

This role is required to report to the Somerset, NJ office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.

But the heartbeat of SHI is our employees – all 6,000 of them.

If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

Handle inbound and outbound calls, email, or chats with customers in a timely and professional manner

Handle quote inquiries from customers, Microsoft, and internal SHI teams

Process customer POs in AX

Engage and assist in resolution of Microsoft and customer escalations

Support/Execute on various initiatives designed to increase efficiencies both internally and externally

Participate in training activities to increase over knowledge of Microsoft licensing, products, and programs

Meet personal targets, work towards meeting team targets, and performance metrics as set by Management

Proactive engagement with customers, Microsoft, and other internal teams to ensure successful completion of key milestones, including renewals, TU’s, and anniversary orders

Qualifications

Bachelor’s degree or minimum 5 years of customer service experience in a corporate or office setting

Proficiency in Microsoft tools, including Outlook, Word, Excel, and PowerPoint

Foundational Microsoft licensing knowledge preferred

Required Skills

Excellent organizational, communication, verbal, and written skills

Ability to multitask - effectively balance short-term and long-term priorities

Effectively prioritize multiple demands while ensuring customer needs are met

Ability to communicate comfortably and professionally with a wide variety of internal and external leadership contacts

Ability to work both individually and in a team environment

Preferred Skills/Qualifications

Minimally, a foundational knowledge of Microsoft licensing is preferred

Certifications Required

Microsoft Certifications must be maintained during employment and is required to be obtained within 6 months of hire

Unique Requirements

Extended hours may be required to complete some special projects and quarter end workload

Additional Information

The estimated annual pay range for this position is $55,000 - $100,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations

US-NJ-Somerset

Requisition ID

2024-17359

Approved Min (Total Target Comp)

USD $55,000.00/Yr.

Approved Max (Total Target Comp)

USD $100,000.00/Yr.

Compensation Structure

Base Plus Bonus

Category

Presales/Post Sales Support