Microsoft Technology Consultant

As a Technology Consultant, your focus will be to represent US Cloud in communications via phone, email, and web to assist clients in deploying, operating, and troubleshooting Microsoft technologies such as Windows server and desktop, Office 365, Azure, SharePoint, Exchange, SQL, Skype, System Center and Dynamics. You will have the opportunity to foster positive client relationships while effectively managing challenging situations and driving client success.

Location: Remote, US

*This position is not eligible to be performed in New York, Colorado, Oregon, or California.

Responsibilities:

Obtain high client advisory and

project satisfaction.

Drive client success and adoption of

Microsoft technologies.

Implement, configure, update, and maintain IT

systems and components for our customers with high customer satisfaction

Act as a subject matter expert providing

knowledge and advice related to specific technological products or issues

Provide effective service delivery by analyzing

trends and common themes across clients.

Create deliverables to address common

client needs and support mobile-first, cloud-first strategy.

Engage in strategic service delivery planning to

strengthen targeted client relationships.

Gather client impressions of products

and services and integrate this feedback into decision making.

Develop and communicate realistic performance

goals and standards.

Build

plans that consider potential obstacles and immediate and long-term

consequences.

Provide

stakeholder assistance throughout deployment to avoid or resolve technical

issues.

Seek

opportunities to drive business results through collaboration with team.

Articulate

business value and grow client relationships.

Modify

existing or create new intellectual property.

Contribute

to client change management and initiative adoption.

Understand client requirements

and map the adoption and optimization of Microsoft solutions

accordingly.

Contribute

and participate in meetings to articulate offerings to all clients.

Cultivate

relationships, credibility, and loyalty with clients through

successful project delivery

8+

years of experience in Microsoft technologies.

3+ years

of experience as a technical consultant.

Experience

delivering technology projects in a consultative manner

Experience

in technical writing.

Proven

ability to work virtually.

Analytical

and problem-solving mindset.

Comfortable

communicating with audiences varying in size.

Preferred Qualifications:

Relevant

certifications in Microsoft technologies.

Education/Training:

A degree in Computer Science, Management Information Systems,

Business, or related field or equivalent work experience.

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