MID IT Specialist - Opportunity to Make a Difference

Position : IT Specialist

Location : Washington, DC

Duration : Full-time/Contract

Job Description:

POSITION REQUIREMENTS

Install desktops, portable computers, peripherals, and software products for networked,

classified and unclassified, and standalone environments.

Detect, diagnose, research solutions, and resolve desktop and portable computer software and

hardware failures.

Provide users with information, guidance, and instruction on use of desktop and portable

computer hardware and software.

Analyze and assess customer service requests and provide prompt technical solutions.

Conduct IT audits as assigned, in compliance with policies governing the administration,

utilization, and acquisition of desktop and portable computer products.

Prepare progress/status reports and submit to team leads as required.

Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and

appropriate manner.

Identify and document areas for process improvements.

Contact and effectively communicate with users by telephone, electronic communications, or in

person.

Prepare equipment for reuse or surplus of property actions.

Provide technical support for customers assigned to remote locations as required.

Perform software and hardware upgrades and installations involving multiple computers,

printers, multi-printers, and peripherals.

Coordinate the disassembly and reinstallation of IT equipment in support of office relocations

and new buildings/locations.