Mid Stage Bilingual Counselor II

Description

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

Customer Service: 

• Initiating outbound and receiving inbound borrower phone calls for 60-119 days delinquent.
• Negotiate payment arrangements with Borrower to avoid mortgage delinquency 
• Follows up with the borrowers on returned payments

 Loan Administration: 

• Borrower Outreach
• Mid-Stage account collections
• Ensure to follow Fair Debt Collection Practices Act (FDCPA)
• Provide HUD Counseling

 Delinquency Control 

• Resolve delinquency through collection efforts and Borrower assistance programs
• Raise Borrower awareness of the advantages of  conducting retention options early in the delinquency
• Consistently maintains a downward trend in roll rates within their assigned portfolio

 Reliability & Engagement 

• Maintains good attendance and punctuality
• Responsible for adhering to work schedules and ensuring that supervisor is apprised of any schedule changes due to unforeseen appointments or schedule conflicts

Personal Development: 

• Participates in training/cross-training and other educational classes that will benefit the Association, and the individual as it relates to the job
• Assists the Team Lead with training new associates as needed 
• Is currently and remains a team player that consistently aligns oneself with the Association’s mission
• Shows interest in maintaining good work life balance 

May perform other additional duties and responsibilities as assigned.

Requirements

• Bilingual 
• 6 months of experience as an Early Stage Counselor
• Strong verbal communication skills
• Strong organizational and critical thinking skills
• Self-motivated with an understanding sense of urgency
• Ability to handle multiple tasks and deadlines with high attention to detail
• Strong analytical skills to determine what is needed and where to spend effort throughout the day to maximize individual results
• One to Three years’ experience in residential real estate lending, residential loan processing, loan closing, loan servicing or a combination of education and experience in related fields which clearly demonstrates a thorough understanding of the functions listed above.