Mid-Level Donor Relations Officer

The Donor Relations Officer, Mid-Level Giving is responsible for building meaningful relationships with Fresno Mission donors and helping them deepen their connection to the Mission and its work. This position manages a portfolio of approximately 400 to 600 mid-level donors, focusing on personal outreach, donor retention, stewardship, engagement, and increased giving.

The Donor Relations Officer will seek to understand each donor’s interests, motivations, and connection to Fresno Mission. Through phone calls, emails, personal visits, tours, events, and thoughtful follow-up, this position will help donors understand the impact of their generosity and find meaningful ways to continue their partnership with the Mission.

What you’ll do (just the basics):

• Manage and develop a portfolio of approximately 400 to 600 mid-level donors, with responsibility for consistent engagement, retention, stewardship, and revenue growth.
• Build genuine relationships with donors through phone calls, emails, personal meetings, tours, events, and other meaningful touchpoints.
• Develop and carry out relationship strategies based on each donor’s giving history, interests, engagement, and connection to Fresno Mission.
• Identify opportunities to retain, re-engage, and increase donor giving, while recognizing donors who may be ready for deeper engagement or major gift conversations.
• Maintain accurate donor records and work toward established fundraising, retention, engagement, and activity goals as part of the Development team.

Skills and Abilities:

• Relationship Building – Develop authentic, long-term relationships with donors and help them feel personally connected to the work of Fresno Mission.
• Communication and Listening – Communicate naturally and professionally while asking thoughtful questions and listening well to understand each donor.
• Fundraising – Comfortably and appropriately invite donors to renew, increase, or deepen their financial partnership with Fresno Mission.
• Organization and Follow-Through – Effectively manage a large donor portfolio while maintaining consistent communication, documentation, and follow-up.
• Storytelling and Mission Representation – Clearly and personally communicate Fresno Mission’s work, impact, needs, and opportunities for partnership.

Knowledge:

• Experience in fundraising, donor relations, sales, account management, business development, nonprofit development, ministry, or another relationship-focused field preferred.
• Understanding of relationship development, donor stewardship, customer service, or account management principles.
• Ability to work toward measurable fundraising, retention, engagement, and relationship-development goals.
• Strong written and verbal communication skills with the ability to professionally represent Fresno Mission with donors and community partners.
• Working knowledge of Microsoft Word, Excel, Outlook, and Teams; experience with a donor database or CRM is preferred.

A mature walk with Jesus Christ and able to articulate Biblical beliefs and their application within the context of Fresno Mission. All employees of Fresno Mission are an integral part of the outreach ministry of a non-denominational, evangelical ministry sharing the gospel of Jesus Christ through transformational programs that provide food, shelter, clothing, education, job training and renewal of families to the poor and addicted.

All employees are Christian missionaries and are required from time to time to participate in chapel services, outreach ministries, Bible Studies and prayer times. Due to the nature of these types of ministries, it is an absolute necessity that each employee possesses and maintain a Christian testimony of their faith and experience in Jesus. Must be in agreement with the Statement of Faith of Fresno Mission.