Midshift Specialist (Onsite) - Provo, UT

Who we need:
We are looking for motivated, friendly, and reliable talent. You will join a team of Robot
Specialists in providing service to numerous Fortune 500 companies. You will actively
patrol customer locations, periodically interface with clients, and provide feedback to
continually improve the services provided! This is a great resume builder and
networking opportunity.

About Cobalt:
At CobaltAI, our indoor robots work together with remote human operators to keep our
customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and
give our customers visibility over their space, their assets, and their data.
Cobalt's team is comprised of renowned technologists and security professionals and
backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In
2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley
Business Journal and the San Francisco Business Times.
We’re looking for people who want to make an impact with us and help build a company
that is known for its excellence in engineering, passion for progress, and dedication to
customers.

Available Shift:
Midshift:
4:00PM -12:30AM MT Tuesday - Saturday

Responsibilities:

Robot Pilot Responsibilities
- Monitor Fleet: Track robot operations and ensure all assigned robots perform as
expected. Use the Status Panel to monitor robot health, battery levels, and
current status.

- Troubleshoot Issues: Conduct remote troubleshooting within a 3-minute average
window, with a 10-minute maximum. This may include restarting ROS, rebooting
the robot's computer, or performing other basic troubleshooting steps.
- Patrol Management: Identify areas causing patrol disruptions and report them to
Engineering.

Event Analyst Responsibilities
- Event Annotation: Follow strict procedures for annotating images, audio, and
other data in real-time. Use the Events Screen to review and tag events
according to established guidelines.
- Escalation: Identify and escalate critical events requiring immediate attention
according to post-orders and escalation protocols.
- Event Screen Management: Identify any system-related issues and report them
to Engineering.
- Customer Interactions: Interact with customers or external parties via our robots
or phone systems.

Qualifications:

- Team player with a positive attitude and willingness to learn
- Friendly and customer service oriented
- High attention to detail

Benefits:

- Health/vision/dental
- Life insurance
- 401k
- Vacation/sick leave

Salary: $16.50 an hour

Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.