Military Suppport Program (MSP) Case Manager (2)

The Community Case Manager (2) is responsible for providing outreach and support for clients and families in the State of Connecticut DMHAS sponsored Military Support Program who has adjustment difficulties, substance abuse or mental health conditions related to military deployment or returning from deployment. Specifc focus is working with female clients and the family members of those in the military.

The Community Specialist (Case Manager 2) works closely with the MSP Community Clinician to ensure compliance with all contracted functions of the program. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

• Respond to telephone calls from members of the CT Army Reserve or CT National Guard or veterans of active duty service who have been impacted by the Global War on Terror (GWOT) or from their family members, partners and significant others.  Priority focus on female veterans and active-duty service members and families of veterans and active-duty service members.
• Assists callers/individuals seeking assistance through the MSP toll-free line to identify and access supports including but not limited to housing, military support groups, veterans’ resources and other psychosocial or financial supports.
• Assists callers/individuals with reviewing their insurance coverage to identify their benefit as it relates to receiving services from a clinician pre-screened to work with the MSP.  In cases where individual has lapsed or no insurance the specialist will assists them with (re)establishing their insurance coverage.
• Provides community outreach to the MSP population as needed to assist individuals and/or families in identifying and accessing supports including but not limited to housing, military support groups, veterans’ resources and other psychosocial or financial supports. Focus on outreaching and engaging women with military connections. This outreach may include the transportation of individuals served by the MSP;
• Assist the MSP Community Clinician in providing training, support and resources to the Embedded Clinicians.
• With consultation from the MSP Community Clinician assist with making referrals to a panel of pre-screened clinicians with expertise in working with military members and their families.  This may include working with clients to determine insurance coverage so as to locate a geographically appropriate clinician and helping with insurance, entitlement and transitioning to other longer-term outpatient services.
• Works collaboratively with ABH® Call Center staff to ensure that all contractual requirements are met, including call response times and documentation requirements related to screenings and referrals, authorizations for outpatient care, claims processing and payment, follow-up calls and administration of the survey tool;
• Documenting all services and interactions in the ABH® MSP application;
• Attend as needed outside meetings including Military Family Support Groups, Yellow Ribbon Reintegration events, Vet Centers and Oasis Centers and DMHAS meetings or meetings with key stakeholders. This may include establishing and facilitating such groups (e.g. family support groups) and this may include occasional weekend and after-hours work;
• Assists with preparation/updating of training materials, policies and procedures, workflow documents and project plans;
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;

Performs other tasks/responsibilities as required to support the business operations

• Bachelor’s Degree in human services or related field; Experience with military culture and veteran’s issues is preferred;
• Minimum 2 years of demonstrated work experience in behavioral health field required with at least two years providing community case management / care coordination.
• Experience and knowledge working within military organizational structure and culture including working with VA Healthcare and benefits, Vet Centers and DOD.
• Demonstrate knowledge and understanding of the role and impact of trauma and gender on all aspects of outreach, engagement, treatment and recovery.
• Attends annual Conflict of Interest training

• Ability to work well independently and in coloration with other staff members to meet contractual deadlines;
• Flexibility in order to respond quickly and positively to changing priorities and management opportunities;
• Position may include statewide travel and staff must have valid Connecticut Driver’s license and reliable transportation, and carry insurance coverage of $100,000/$300,000/$100,000;
• Must be able to respond to company cell phone calls.  There may be occasional non-standard work hours to cover evening or weekend events as well as on-call phone coverage during select weekends.
• Strong attention to detail; ability to work on multiple tasks and meet deadlines;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
• Strong written and verbal communication skills required.