MINI Service Advisor

Mini of the Main Line is looking for a Service Advisor to join our team. This is an excellent opportunity for an experienced service sales professional who is passionate about customer service.

Qualifications:

• Minimum 1 year experience as a Service Advisor


• Passion to provide the highest level of customer service


• Excellent communication and organizational skills


• Ability to perform in a fast-paced environment


• Experience with automotive software - CDK required


• Professional attitude and appearance


• Ability to pass pre-employment screening including driving, drug and background

Responsibilities:

• Build rapport with all customers and expand your personal “book of business”


• Assist and advise customer with all automotive service needs


• Handle all incoming calls in a professional manner


• Set, manage and deliver on customer expectations


• Maintain accurate and timely communication during service visit


• Create, monitor and complete quality work orders and invoices


• Provide clear estimates of work required and recommended


• Initiate and manage extended warranty and insurance claims


• Ensure legal and warranty compliance on all documents and processes


• Produce clear invoices with complete explanations of work performed or declined


• Maintain a positive, team-oriented relationship with technicians and parts personnel


• Assist all dealer personnel as required to foster positive outcomes for customers and coworkers


• Complete and all required factory and company training

Benefits:

• Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicators


• Paid Vacation based on regular sales commissions


• 401K with company match


• Excellent health benefits including vision and dental with generous company contribution


• Company paid life and disability with supplemental plans available


• Employee purchase program


• Discounts on parts and repairs for immediate family members


• Caring work environment


• State of the art facility