Salary :
$50,000 - 75,000 yearly
Number of Applicants
:000+
Apply Now
Let AI Supercharge Your Job Hunt!
JobCopilot scans 500,000+ company career sites daily to find jobs for you
Activate JobCopilot
The Ministry Platform Experience & Adoption Specialist is a missionâcritical role responsible for transforming how the Archdiocese of Baltimore and its parishes engage with the Ministry Platform church management system. This is not a conventional IT position. It sits at the intersection of technology, user experience, training, and organizational change.
The ideal candidate will bring deep, hands-on knowledge of Ministry Platform, a sharp eye for user experience design, and the drive to close the gap between what the platform can do and what parishes are currently experiencing. When the platform falls short, this person will advocate within the Ministry Platform organization, rally users around collaborative redesign efforts, and, when necessary, lead the development of purposeâbuilt interface solutions.
Success is measured by one primary metric: parish adoption and satisfaction, demonstrated through measurably higher utilization across all available features and functionality.
The Archdiocese of Baltimore serves the oldest Catholic diocese in the United States. Technology at the Archdiocese exists in service of the mission enabling parishes, schools, and ministries to focus on the people and communities they serve. This role offers an opportunity to make a direct and visible difference in how that mission is supported every day.
We are seeking someone who leads with curiosity and empathy, communicates with patience and clarity, and is energized by the challenge of making complex technology accessible to everyone from a finance director at a large suburban parish to a partâtime administrator at a small rural church.
Platform Mastery & User Experience Advocacy
Serve as the primary liaison between the Archdiocese and ACS Technologies / Ministry Platform for product feedback, feature requests, and escalations.
When standard configuration cannot resolve a user experience issue, lead collaborative design sessions bringing together parish stakeholders to sketch interface improvements and document requirements for potential outsourced development.
Translate user needs into formal product requirements, user stories, and acceptance criteria suitable for vendor negotiation or external development.
Partner with Office of Technology Services leadership to evaluate buildâvsâbuyâvsâconfigure decisions for interface enhancements.
Design, develop, and maintain a comprehensive library of training materials including videos, stepâbyâstep guides, job aids, and quick reference cards that are visually clear, roleâappropriate, and accessible to nonâtechnical audiences.
Deliver live and virtual training sessions tailored to parish staff, administrators, financial managers, and clergy across the Archdiocese.
Build and execute a phased feature adoption roadmap that respects varying technical comfort levels and meets users where they are.
Apply change management principles to reduce resistance, build confidence, and sustain momentum for platform adoption across diverse parish communities.
Coordinate with parish leadership, diocesan staff, and crossâfunctional teams to align priorities and remove adoption barriers.
Communicate progress, challenges, and outcomes to Technology Services leadership and executive stakeholders with clarity and confidence.
Facilitate user group sessions, focus groups, and collaborative design workshops with parish users.
Define and track key performance indicators for platform adoption, feature utilization, and user satisfaction across parishes and schools.
Produce regular reporting on adoption trends, training outcomes, and open issues using these insights to continuously refine the strategy.
Leverage platform analytics tools to monitor feature engagement and guide improvement priorities.
This role will be evaluated based on outcomes rather than activity. The primary measures of success include:
Prior experience as a Ministry Platform Product Owner, Implementation Lead, or Senior Specialist particularly with diocesan or enterpriseâtier clients.
Familiarity with Agile/Scrum methodologies, backlog management, sprint planning, and release coordination.
Experience facilitating collaborative UX design sessions, including rough interface sketching and requirements documentation for development teams.
SQL knowledge and experience with data migrations or conversions in a SaaS environment.
Experience working within faithâbased, nonprofit, or missionâdriven organizations.
Familiarity with platform analytics tools such as Pendo, Totango, or similar.
Bachelor’s degree in Information Technology, Business, Organizational Leadership, or a related field or equivalent professional experience.
Agile, Scrum, or Product Owner certification is a plus. PMP certification is also a plus.
Executive leadership or similar professional development is a plus.
Salary Range: $50,000 - $75,000, Annualized
Benefits:
We offer a comprehensive and competitive benefits package with this position, including health, dental, and vision coverage; employer-paid life and disability insurance; automatic enrollment in the 403(b) plan and employer contribution (whether or not the employee contributes); and generous paid holiday, sick and vacation leave. Please click on the link below for more detailed information:
https://www.archbalt.org/human-resources/employee-benefits/employee-benefits/
Auto-Apply to Experience & Adoption Specialist Jobs with your AI JobCopilot
Auto-Apply with AI
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!