Miro - Solutions Engineer

About the Team

We are looking for members of the Solutions Engineering team at Miro Japan! The team’s mission is to be solutions champions for customers’ and partners’ business and technical needs within the organization and bring the product to life within the technically complex environment of our largest Enterprise customers.

About the Role

If you enjoy working in a start-up environment and like to create meaningful value for customers and team members alike then this may be an outstanding opportunity for you! Imagine being part of a cutting-edge technology company where innovation meets customer satisfaction. As a Solutions Engineer, you will be at the forefront of designing and delivering bespoke solutions to our diverse clientele. This role requires a blend of technical acumen and interpersonal skills, making you a pivotal bridge between our products and the customers who rely on them. This role will serve as a meaningful link between the Go-To-Market and the Product/Engineering teams and will be a key partner to our Sales, Customer Success, and Partnerships teams in crafting how our customers use the product and how our product evolves with the customers’ needs.

What you’ll do

• Work closely with a cross-functional, multi-national team to design and implement cutting-edge solutions tailored to customer needs

• Leverage and deepen your product knowledge to solve complex technical challenges, acting as a subject matter expert for our customers and internal teams

• Support sales activities by creating and presenting compelling demo and presentation content, showcasing the value and capabilities of our solutions

• Partner with key accounts to understand their unique challenges and opportunities, driving positive change and improvements in their operations

• Apply creative thinking and technical skills to develop and optimize solutions, ensuring high customer satisfaction and success

• Continuously learn and share insights with the global team, contributing to a culture of excellence and collaboration

• Influence large deals and customer workflows, making a tangible difference in how businesses operate and succeed

• Problem-Solving Skills: Strong analytical and creative problem-solving abilities

• Communication Skills: Excellent verbal and written communication abilities

• Customer Facing: 5+ years of Enterprise customer-facing experience

• Collaboration: Strong teamwork skills to work with cross-functional, multi-national teams

• Presentation Skills: Experience in creating and delivering engaging demo and presentation content

• Adaptability: Flexibility to adapt to changing environments and customer requirements