Mission Services Lead/Coordinator (Bilingual English/ Spanish)

Job Description: 

This position provides work alongside leadership and support to a team whose responsibilities include advocacy, and support to individuals with disabilities and disadvantaging conditions so they may achieve their highest level of employment. Direct client support and supervision of a drop-in service office to be included in the scope of work.

What will you do in this job?

1. Develop relationships with employers and businesses through regular contact, which includes cold calls to meet established weekly/monthly quotas for employer contacts.
2. Provide support services directly to clients seeking work or participation in a program providing foundational supports leading to sustainable employment.
3. Support and supervise the keeping of up-to-date client and community partner information
4.  Understand and abide by funding source contractual regulations, requirements, policies, and procedures.
5. Actively engage in the development of a commendable workgroup utilizing agency human resource development protocols.
6. Direct the work of your team in a kind, clear and predictable manner while serving as the manager on duty at the site.
7. Evaluate the work of staff to ensure that programs are of appropriate quality and that resources are used effectively.
8. Assist in preparation and maintenance of records and reports such as budgets, personnel records and training manuals. 
9. Monitor and complete timekeeping tasks in an accurate and timely manner following agency protocols to include but not limited to timecard annotation, leave request completion, schedule posting etc.
10. Keep current on job trends, industry labor market reports, position openings, and job fairs; communicate those opportunities to clients as well as the rest of the Mission Services team.

Compensation and Benefits

Starting Rate: $25.00, with eligibility for annual performance-based increases. Maximum pay is $28.12, achievable through sustained good performance and years of service.

Benefits Include:

• Medical, Dental, and Vision Insurance: Employee and dependent premiums shared between the company and employee.
• Company-Paid Life Insurance: Coverage provided at no cost to the employee.
• Paid Vacation and Sick Leave: Accrued based on hours worked.
• Paid Time Off (PTO): Twenty four hours of floating holiday annually. Prorated based upon hire date in the first calendar year of employment.
• Additional Longevity PTO: Earned on the anniversary date of hire, based on full- or part-time status.
• On-Demand Payment: Access to earned wages before payday. 
• Bonus Opportunity: Based upon performance and prorated based upon hire date.
• Access to Financial Assistance: Support for training, education, and career development to help employees advance in their professional growth.
• Retirement Savings Plan: Eligible to participate in a 401(k) or Roth IRA upon turning 18, with enrollment eligibility after one year of service and 1,000 hours worked in the first year (or 500-1,000 hours each year for two consecutive years). Enrollment entry dates are January 1st or July 1st.

Application Information:

Please be sure to answer ALL of the online screening questions. Incomplete applications will not be processed. This is an important part of the process of getting to know you. Additionally, after applying Goodwill contacts candidates directly through the e-mail address provided at application.  

As an employer who welcomes and trains vulnerable adults in the workplace, a background check is run at the permission of the finalist candidates. Each finalist will receive a copy of their report directly from the third party agency who completes the check. This report is sent directly to the e-mail address you specify on your background check authorization. A description of your rights under the Fair Credit Reporting Act and dispute instructions are also included.

Information about specific automatic disqualifying pending charges or convictions may be found in WAC 388-113-0020. To be clear a candidate with a disqualifying pending charge or conviction cannot be hired.

Please apply if you…

• Would like to grow a career as a social service professional.
• Possess proven skills as a careful listener and are cultivating the ability to see the world from a variety of perspectives.
• Have excellent written and verbal communication skills; bilingual English/ Spanish required.
• Are adaptable and see change in practices as an opportunity to improve.
• Have the agility to work both independently and in collaborative teams.
• Are a self-starter with personal drive and initiative.
• Have intermediate level or better computer skills which include Excel, Outlook, Word, and internet use.
• Possess attention to detail and thrive in a time sensitive environment.
• Are a creative problem-solver.
• Are passionate about providing high quality customer service.
• Interact positively with ethnically, culturally, economically, and disability diverse populations.
• Can pass an established background screening process.
• Possess a valid state-issued driver’s license for at least 3 years, good driving record, ability to provide own transportation, and proof of current automobile insurance