Position: Mitigation Manager
Position/Office Location: Lynchburg, VA
Reports To: Operations Manager
Position Summary
The Mitigation Manager is responsible to lead the Mitigation department to ensure mitigation resources are deployed in a timely and effective manner to ensure Paul Davis customers receive the highest and more urgent care possible in property emergency situations. This role requires significant coordination with other functional leaders within the business to ensure the team is always providing extraordinary care while serving people in their time of need.
What does a Paul Davis Mitigation Manager do?
- Ensure the teams successful performance of water mitigation, mold remediation, environmental services, tarping, board up, and floor cleaning/re-installation services in accordance to Paul Davis and industry specifications.
- Focus and dedication to providing excellent customer service.
- Assist other team members when needed and foster a positive working relationship with other departments.
- Be a great representative of our brand!
- Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
- Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
- Re-inspect job sites for quality control.
- Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
- Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
- Be accessible by phone and participate, as necessary, in the on-call schedule.
Team Compensation and Benefits:
- Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
- Monthly cross-training opportunities to advance your career
- Flex schedule - at Paul Davis we are committed to our team and their well-being. We work to develop flexible schedules that ensure team members get the time they need for personal matters while still being able to work full time
- Paid training
- Access to health, dental, vision, and other benefit programs
- Referral program
- Great culture and team dynamic
Team Qualifications (Requirements):
- Desire to join a world-class team and contribute a positive attitude
- Dedication to customer service
- Ability to lead others from diverse backgrounds
- Fluent in English
- Valid driver's license with a clean record
- Have the ability to work nights/weekends and overtime, if needed
- Desire to continually learn new things
Competencies - Knowledge, Skills and Abilities:
- Current knowledge of mitigation techniques, technologies, equipment and methods
- Willingness to work in emergency or on-call situations, which may include evenings, weekends, and holidays
- Strong leadership and motivational skills
- Sounds hiring judgement and documentation skills
Education, Certification and/or Work Experience Requirements:
Required:
- High school diploma or equivalent
- Previous leadership experience in restoration, construction, or a related industry
- Certification in restoration or related field preferred (e.g., IICRC certified)
Preferred
- 2 years leading a team of 4 or more direct reports in a restoration environment
- Xactimate Certified (Level 1-3)
- Core Logic or Next Gear Experience (3-5 years)
- Fluent using MICA or similar software
Physical Requirements:
- Must be able to communicate and converse with customer over the phone and face to face
- Occasionally will lift up to 50lbs
- Ability to safely operate a company vehicle
- Be comfortable with enclosed spaces
We support and hire Veterans and we are an Equal Opportunity Employer!
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Salary :
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